Helpful customer service
Helpful customer service. Issues with delivery but the company helped resolve the issue.
By Kylie
Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
273 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
At Leesa, we strive to be better in all we do. From designing and manufacturing premium sleep products to donating new mattresses to families in need through our nonprofit partners, we work every day to be a positive force in the world — because everyone deserves better sleep.Our mattresses are meticulously designed and made in America with the highest quality materials. They’re expertly crafted for exceptional comfort and support. Our 30-plus years of hands-on industry knowledge informs every one of our products, at every price point. You’ll find all you need for a better night’s sleep at Leesa.
Leesa Sleep (leesa.com) has 273 customer reviews on The Fair Hearing, with an average rating of 4.3 out of 5.
Showing 42 reviews with 4 stars · Clear filters
Helpful customer service. Issues with delivery but the company helped resolve the issue.
By Kylie
Haven't received the mattress yet, no shipping info yet.
By Katie
Problems with delivery. Good customer service
By customer
This is the best mattress I have ever purchased. The only downside is most of the mattresses are not available at any nearby retailers to test out before purchase.
By CL
Feels comfortable but back discomfort continues. Delivery was great. We both like the feel of the Leesa compared to our old mattress. My wife had some back discomfort that she hoped the new mattress would address, but it's still there. Probably not mattress-related, but we were hoping otherwise.
By wary G.
I thought I would absolutely love our new mattress. I do like it, but I don't love it. It is a bit softer than we thought and it does make some noise when we move. The ordering and unboxing was easy and very well explained. It looks good and I like that it is a hybrid.
By MB S.
Happy with design of new bed frame (a little tough getting the 4th pin installed) but Fed Ex delivery person just dropped it on snowy / wet driveway (never came to door to let us know we had a delivery). Also appeared to me that mattress was coming in same shipment but looks like it may not get here until a week or so later.
By Jon F.
I like this mattress! It’s comfy! It was easy to get out of the bag and onto our bed. This is our second Leesa mattress. We like that mattresses are donated when people buy a mattress. Great model!
By Carrie P.