Lazy OneReviews of lazyone.com

Response from Lazy One· Oct 19, 2026

Simon, a lost return and no refund is frustrating, and we're sorry you went through that. Canadian orders and returns at the time went through LazyOne Canada, a separate sister company that shared our designs and has since closed. If your purchase was from lazyone.com, please contact [email protected] with your order number and we'll check on it.

Response from Lazy One· Oct 19, 2026

Hi Andrea, we're sorry nobody got back to you. That's not the experience we want anyone to have. Back then LazyOne Canada was a sister company with its own customer service; apart from sharing designs, it had no direct ties to us in the US, and it's no longer operating. If we can help with a lazyone.com order, write to [email protected].

Response from Lazy One· Oct 19, 2026

We're sorry the sizing didn't work out and that the no-return policy wasn't made clear at checkout. The Canadian stores were operated by LazyOne Canada, a sister company that carried our designs but set its own policies; it has since gone out of business. Thank you for the feedback on sizing and elastic.

Response from Lazy One· Oct 19, 2026

Elsje, thank you for four years of shopping with LazyOne, and we're sorry your first return turned into such a hassle. Canadian orders were handled by LazyOne Canada, a sister company with its own return policy, and it is no longer in business. If you ever order from lazyone.com, our team at [email protected] is glad to help.

Response from Lazy One· Mar 20, 2017

Are you sure it was from our site? Is there anything we can do to help? We have extremely strict guidelines for credit card usage on our website. We never keep credit cards on file so I am not sure how that happened. Let us know what we can do to help!

Response from Lazy One· Mar 20, 2017

Hi David, sorry your grandson got pink pajamas instead of brown! In Canada, orders went through LazyOne Canada, a sister company that shared our designs and has since closed. If you ordered from lazyone.com, we're happy to fix a wrong color. Just email [email protected] or call (435) 554-3152 with your order number.