Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Poor
42 reviews
LayawaylandSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Online layaway store with over 5k products offering flexible layaway plans up to 12 months long.
Layawayland (layawayland.com) has 42 customer reviews on The Fair Hearing, with an average rating of 2.5 out of 5.
Showing 23 reviews with 1 star · Clear filters
literally the worse company it is a very big scam I have emailed them three times about canceling my order and still have yet for any one to reach out to me. will never use this company again. hate this company.
By Diamond
So far not very good. I want to cancel my order and the email they tell you to send keeps coming back to me failed. So you can not get intouch with anyone. That there tells me they are not a good company. I'm going to report them today because that is not acceptable at all.
By Angel S.
Contacted within 24 hours to cancel my order, was not done until calling about 3 months later. Was told my money would be refunded, but have not received it. Don't bother e-mailing customer service, as they don't even look at them apparently.
By Michael R.
I have been waiting on my refund for longer then the 10 days they said it would take I have sent numerous emails no one has responded on a couple of days the number for them they claim on a answering machine that due to COVID they can't answer the phone which is ridiculous and makes no sense very unethical business practice customer service still waiting on my money over 600 dollars I'm extremely upset with them and looking into legal action I can take since they can't respond but they can post on there Facebook page smh ...
By Kevin P.
I contacted them several times because I wanted to cancel my order as I found a better deal on a better turntable, I asked for a refund of my 2 payments and never received a reply. This is a scam company. Run away as fast as you can.
By Michael R.
I've repeatedly asked to cancel. No response?
By Me
Response from Layawayland· Aug 11, 2021
Thank you for your review and I am sorry that you are having issues cancelling your order. To cancel an order you need to send through an email to our customer service team and include your order number so we can action this for you. I have looked in the system and we have no emails from you, and in fact all emails we have received have been answered. Please email [email protected] with your order number and we will be happy to action your request as urgent.
I tried to refund and it wouldn't let me
By Camare Wesley W.
Response from Layawayland· Aug 11, 2021
Hi Camare, Thank you for your review and sorry you are having troubles refunding. Cancellations and refunds of orders do need to be processed by our Customer Service team so please ensure you are emailing the team at [email protected] and including your order number so that they can assist you. It is not possible to arrange a refund through your online customer account.
