great communication
great communication, timely information, significant savings, easy to work with. would recommend to a friend
By sarah E.
Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
590 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Laurel Road, a brand of KeyBank, provides tailored financial solutions for healthcare and business professionals. By creating seamless online experiences, Laurel Road is designed to help members find financial peace of mind as they navigate their financial journey. All products are offered by KeyBank N.A. Member FDIC. NMLS ID # 399797. Equal Housing Lender. Student Loan Forgiveness Consultations Checking & High Yield Savings Student Loan Refinancing Mortgages Personal Loans Learn More
Laurel Road (laurelroad.com) has 590 customer reviews on The Fair Hearing, with an average rating of 4.0 out of 5.
Showing 393 reviews with 5 stars · Clear filters
great communication, timely information, significant savings, easy to work with. would recommend to a friend
By sarah E.
Laurel Road made refinancing my students loans such an easy and smooth process. I would recommend them to anyone!
By Justin G.
Great experience, quick and easy to fill out application, received loan quickly which was a huge relief
By Ian O.
Anytime I had a question, Laurel Road's customer service team always responded in a prompt, and concise and results-focused way. They made the process of filing my application a breeze.
By Jennifer
I am very happy with my decision to refinance my student loans, the results have been very positive. Looking forward to be debt free.
By Yen G.
Excellent rate. Easy application. Very satisfied.
By JB
Response from Laurel Road· Aug 23, 2018
We're happy to know that you had a great experience! Thank you for the testimonial!
Laurel Road was such a smooth process. It still has the small business feel and everyone has been a pleasure to work with. I’m excited to partner with them!
By Grant
Response from Laurel Road· Aug 23, 2018
Thank you for the great testimonials! Thrilled to have you as a customer!
Excellent customer service. The online chat support is very prompt and efficient. Refinanced my other variable-rate student loans (that were always increasing) into a single, much lower fixed-rate loan. Definitely worth the little bit of work I had to do.
By Max
Response from Laurel Road· Aug 23, 2018
We're happy to know that you had a great experience! Thank you for the testimonial!