Excellent customer service
Excellent customer service, great rates, fast and easy process. Chat feature was very helpful. I am already recommending Laurel Road to my friends.
By John K.
Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
590 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Laurel Road, a brand of KeyBank, provides tailored financial solutions for healthcare and business professionals. By creating seamless online experiences, Laurel Road is designed to help members find financial peace of mind as they navigate their financial journey. All products are offered by KeyBank N.A. Member FDIC. NMLS ID # 399797. Equal Housing Lender. Student Loan Forgiveness Consultations Checking & High Yield Savings Student Loan Refinancing Mortgages Personal Loans Learn More
Laurel Road (laurelroad.com) has 590 customer reviews on The Fair Hearing, with an average rating of 4.0 out of 5.
Showing 393 reviews with 5 stars · Clear filters
Excellent customer service, great rates, fast and easy process. Chat feature was very helpful. I am already recommending Laurel Road to my friends.
By John K.
Was able to cut my interest rate in half which cut my monthly payments in half! Now i can effectively pay these loans off whereas before, money was only being applied to a small portion of several principal balances. Now i can just make 1 payment to 1 loan
By Kaitlyn W.
Easy to submit and set up! love how there is an app for my phone
By Katelyn Z.
Laurel Road gave me far and away the best interest rate! Compared to other banks, no one even came close. Lowered my monthly payment and interest rate. Easy application and all questions answered within minutes of asking them.
By Arthur C.
Very easy process. Saved me a lot of money.
By Daniel M.
Great experience! The application process was easy. I had some pre-refinance questions and they were answered promptly and accurately. Turnaround time from application to submission of documents to approval to funding of the loan was excellent! THANKS, LAUREL ROAD!!!
By Eric
Could not have been easier! Fast, efficient, and saving me an unbelievable amount of money. So glad there is an end in sight!!
By Jennifer S.
Applying for the student loan refinancing was a very easy and efficient process. Great communication, very responsive. Recommend Laurel Road for great rates and service.
By M C.