Overall great service
The application process was easy. Customer service was very helpful the few times I called. They gave me the best rates out of all the major refienance companies.
By Nick
Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
590 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Laurel Road, a brand of KeyBank, provides tailored financial solutions for healthcare and business professionals. By creating seamless online experiences, Laurel Road is designed to help members find financial peace of mind as they navigate their financial journey. All products are offered by KeyBank N.A. Member FDIC. NMLS ID # 399797. Equal Housing Lender. Student Loan Forgiveness Consultations Checking & High Yield Savings Student Loan Refinancing Mortgages Personal Loans Learn More
Laurel Road (laurelroad.com) has 590 customer reviews on The Fair Hearing, with an average rating of 4.0 out of 5.
Showing 393 reviews with 5 stars · Clear filters
The application process was easy. Customer service was very helpful the few times I called. They gave me the best rates out of all the major refienance companies.
By Nick
I was shopping around for companies that offer the best rates and best service to refinance my student loans. Laurel Road offered fast approval, lowest interest rates, and I like the easy online platform. Customer service agents were friendly and helpful at answering my questions about my loan. I would definitely recommend to others who are interested in refinancing!
By Gabrielle
Excellent information, easy process for application, fast communication.
By Steven P.
Great rates, easy process, will save me thousands on my loans
By Charles N.
Process was quick and easy. Delivered as promised.
By Jorge
So far great customer service!
By Ryan N.
easy application process and quick, helpful customer service along the way. Only regret is that I didn't refinance sooner!
By Laura
Last year, I applied to Laurel Road and was denied. I reviewed my experience and my extreme dissatisfaction due to the fact it appeared through the process I was bot fairly considered. Whether this was accurate or not, I must admit that I was very pleasantly surprised to receive an email stating that my status as a potential applicant was now favorable. I cannot state enough how pleased I was with my second application experience. The process, as well as Laurel Ross's customer service, was excellent. They were clear in their explanations, patient and helpful with my concerns as well as my questions and, ultimately, I always felt that I was being treated with the utmost respect. This was greatly appreciated. Thank you.
By Jason R.