It was super simple
It was super simple! Very competitive rate. Happy with the experience
By Duane I.
Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
590 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Laurel Road, a brand of KeyBank, provides tailored financial solutions for healthcare and business professionals. By creating seamless online experiences, Laurel Road is designed to help members find financial peace of mind as they navigate their financial journey. All products are offered by KeyBank N.A. Member FDIC. NMLS ID # 399797. Equal Housing Lender. Student Loan Forgiveness Consultations Checking & High Yield Savings Student Loan Refinancing Mortgages Personal Loans Learn More
Laurel Road (laurelroad.com) has 590 customer reviews on The Fair Hearing, with an average rating of 4.0 out of 5.
Showing 393 reviews with 5 stars · Clear filters
It was super simple! Very competitive rate. Happy with the experience
By Duane I.
Super easy and helpful!
By Karla De J.
Friendly customer service, questions resolved with one phone call, online application easy to complete
By Rhonda S.
I recently refinanced my original Laurel Road loan after several years to attain a lower interest rate. Return clientele is always a positive indication of quality customer service and overall customer satisfaction. Whenever I've had questions before, during or after initiating my loan, Laurel Road has always been extremely responsive and helpful. Highly recommend.
By Justin K.
The process to refinance my loan was easy and they kept me informed throughout the entire process.
By Lindsay
Very easy to use and everything can be done online.
By Joshua F.
Great job easy process.
By Danielle T.
Very easy application process. I was able to get all of my questions answered with the information that was provided without having to call! Approval was prompt and I was able to get my interest rate much lower.
By Jenna J.