Spoke to numerous Customer service reps…
Spoke to numerous Customer service reps that gave me conflicting information.
By Rafael L.
Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
590 reviews
Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Laurel Road, a brand of KeyBank, provides tailored financial solutions for healthcare and business professionals. By creating seamless online experiences, Laurel Road is designed to help members find financial peace of mind as they navigate their financial journey. All products are offered by KeyBank N.A. Member FDIC. NMLS ID # 399797. Equal Housing Lender. Student Loan Forgiveness Consultations Checking & High Yield Savings Student Loan Refinancing Mortgages Personal Loans Learn More
Laurel Road (laurelroad.com) has 590 customer reviews on The Fair Hearing, with an average rating of 4.0 out of 5.
Showing 11 reviews with 3 stars · Clear filters
Spoke to numerous Customer service reps that gave me conflicting information.
By Rafael L.
Bonus to join was good, but rates immediately jumped after starting loan. Seems the quoted rates are not completely honest.
By Richard A.
Online application required multiple times to submit documents. They kept asking for documents that were already submitted.
By Megan