Lowest Rate
Laurel Road provided me with a rate that was tremendously lower than the other loan refinance companies. Very happy with the refinancing process!
By JS
Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
590 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Laurel Road, a brand of KeyBank, provides tailored financial solutions for healthcare and business professionals. By creating seamless online experiences, Laurel Road is designed to help members find financial peace of mind as they navigate their financial journey. All products are offered by KeyBank N.A. Member FDIC. NMLS ID # 399797. Equal Housing Lender. Student Loan Forgiveness Consultations Checking & High Yield Savings Student Loan Refinancing Mortgages Personal Loans Learn More
Laurel Road (laurelroad.com) has 590 customer reviews on The Fair Hearing, with an average rating of 4.0 out of 5.
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Laurel Road provided me with a rate that was tremendously lower than the other loan refinance companies. Very happy with the refinancing process!
By JS
Easy transaction . Always a smooth transition from one loan to another.
By Stacy P.
Quick and easy experience. Best rates around. Have refinanced with Laurel Road Three times now.
By Paul
Very easy, attached a couple of documents, and the rest was history! So thankful how easy it was!
By John
very straightforward and easy to get the best interest rate!
By Autumn D.
This process was quick and efficient. I was happy with the product offerings, service, and time to close. The one item I would improve is the ability to communicate effectively via the web portal -- I found the existing mechanism obscure and clunky. On the opposite end of that, it was extremely easy to upload and tag the requested documentation.
By Norm M.
Application process was fast and easy-to-use. Customer service accessible and answered my questions.
By Yohannes G.
The process is thorough but they make it efficient. They respond quickly via email and are helpful on the phone and with email.
By Preston D.