Laurel RoadReviews of laurelroad.com

I needed to cosign for my son to refinance his student loans. I gave them everything they asked for x2. Three weeks of items they ask getting rejected ten phone calls they deny the loan. I make more then enough money, have a good credit score and get denied because the underwriters have no clue what they are doing. I just bought a house not a year ago and getting a mortgage was easier then cosigning for my son. Everyone I spoke to gave me different answers to the same questions I had,

The processing time is very long and it is so hard to get in touch to the customer service, also their rate is not as competitive as other companies, so check out other companies.

Like many others leaving reviews, the turn around time has been slow. I refinanced with Laurel Road in 2020 and had a fine experience with them at that time. Now in 2021, interest rates to refinance my student loans are even lower, and they allure you with an added discounted interest rate if you open up a linked savings account with them. With the money in my emergency fund, I could get another 0.55% off my interest rate, bringing it close to 2%! HOWEVER nearly a month after refinancing, numerous messages, chats, emails, calls with "customer service" I still have no way to access and put money into this linked savings account and get the interest rate that was quoted. Their online interface is cumbersome and not user friendly or intuitive at all. The reps I've been dealing with have been helpful and pleasant enough, but nothing ever seems to come from my interactions with them. VERY disappointed in the process and service this time through. I would not refinance with them again, and if I don't get the interest rate that was advertised when I closed on my loan, I will search to refinance with another company.

1. Run Away FAST! 2. We had a 715 Credit Score, We had 95K+ income, No blemishes on Credit Report. We requested 40K to Pay off Cars, Student Loans, Credit Cards. If approved would save us $400.00 a month. They asked for more documents than a Mortage Company asks for. You send it/upload it then they lose it ask for it numerous times and then don't include it in figuring total income. You can not talk to a Manager they will not call you back. This took 3.5 weeks for a no answer. An absolute waste of my time.

It's been weeks and I still can't access my initial quote bc of faulty program - IT unresponsive - and even though a human initially answers the call, the entire process is handled online - don't be fooled. The phone numbers link you to people able to only answer simple questions about the online process. If there's a glitch on their end, they don't care enough to fix it - have wasted hours to no avail.

Do not go to Laurel Road for a personal loan, trust me. Most horrible experience. They pre approved me for a loan of $ 7,500 I provided all the documentation they asked for. The next day I was declined. They sent me the standard adverse action notice which tells you nothing. I went to another lender and was approved for 48,000.00 yes not a typo. So I thought about the decline and decided to email Laurel Road for more information. The reason for the decline was because I didn’t ask for a large enough amount to cover my debt. How much sense does that make. I asked if that information was posted on their website. They said no. I asked them to remove the hard inquiry on my credit report because I feel like I was mislead. They refused. Long story short save your time and go elsewhere this company sucks.

I’d leave 0 stars if I could. By far the most stressful and biggest nightmare of my life. Severe lack of communication and planning on their part. My fiancé who is a doctor lost thousands and thousands of dollars for taking time off in advance for promised close dates that they could never meet the deadline on. I’m now left having to move everything on my own because he’ll be out of town working. For a company that says it supports doctors and dentists, that’s ridiculous! We also will most likely have to get temporary housing because we’ll be homeless while they take their sweet time finishing our closing paperwork. We’re on day 99 by the way since we we’re pre-approved. Totally unacceptable. Do yourself a huge favor and go with another lender! They’ve turned what should be one of the most exciting days of your life into the worst experience of my life. Each day I wait anxiously to hear when I’ll have a home.

Disappointing.