Launch Gift CardsReviews of launchgiftcards.com

Continuously my declining credit card when trying to purchase gift cards. Capital One says they are approving the charges, but Launch is declining them. Tried multiple times, using different card numbers with the same results.

Update 3.20.24 My bank refunded the amount after filing with them. I am leaving this up as Launch Gift Cards response seems to deflect and deny, even after emailing their support and replying to their denials. Airbnb needs to cancel their contract with this company. Check other similar reviews. UPDATE 3.19.24 Airbnb Support was able to verify that the gift cards in question were purchased through their site and that the declined emails (and screenshots) that came from Launch Gift Cards, are indeed from them. Launch Gift Cards response is just another way to deflect ownership of their processing problem. Still do not have my money back, nor any gift cards. The Sam's club cards in question, have nothing to do with this as they are valid and worked fine. UPDATE 3.15.24: LaunchGiftCrds, told trust pilot that this review was for a different company, trying to get this taken down instead of trying to solve the issue. If I didn't mark it as the correct company trust pilot would have taken it down. As shown by numerous people below, I've had a very similar experience, not to mention the emails come from Launch Gift Cards. What dirty tactics on their part. SCAM SCAM SCAM SCAM!!!! Why did a 3rd party chat bot show up on airbnb and promise a lower rate if I bought giftcards and then sent them a picture of a gift card? The when trying to order the gift card it declined 3 times, even after talking to my bank and had plenty of funds. Then I got suspicious after purchasing a gift card from Sam's club, that I didn't want to screenshot and hand over legitimate gift card to a chat bot that Airbnb support told me it wasn't them and was a scam. In the morning I checked my bank account and $500 dollars has been taken from my account from Airbnb. Who is Launch Gift Cards? How did you show up on Airbnb without announcing who I was even dealing with?! How did I know I was even dealing with someone other than Airbnb? You took my money and I never received gift cards?!? This is an absolute untrustworthy company. This is a complete SCAM

I would give a negative star if I could. This company posed as Uber Eats. Gift card was never sent.

Hideous, never delt with such a bad company. Airbnb unhook your wagon from this useless company before they take you down the drain with them. Stay far away from them! After more than a week and several hours on the phone by me, the recipient of the gift card, and several hours by my daughter in-law the buyer of the gift card, the problem was never resolved. A complete run-around. Launch told me to have the buyer call, I did. Launch told my daughter in-law to have me call. She sent proof of payment from her bank statement and yet the issue, most likely a corrupt link, that is all, was never fixed. Even Airbnb could not open the link to the gift card. Way more than a joke, a complete absence of job ethics on the part of Launch, and each person that we spoke with that was unable to fix what I would call an average problem. This is dated Jan. 3 2024, the issue started Christmas 2023. Is there is an issue? Well I guess not since my daughter in-law drove copies of the thread to her bank and put a stop payment on the transaction. Dear Launch or better Airbnb call me we can talk about it. Joanne On of Jan. 4 I was told to have to have the purchaser contact them (see above she already did) and was informed that the cards are country specific. Yes, I explained to lady on first day that Washington and California are in the same country and the problem was opening it. Anybody read a thread before they reply, I already asked that on the first day. The problem is and always has been: the link will not work. As far as asking them to help open the link that is all we have ever done. The issue was never resolved therefore I never responded YES to their question was resolved. I did however respond NO I still need assistance. Via phone and in writing. Three gift cards were purchased on that day, two of the links worked fine, one mine did not. And since I'm at it: This is a different problem, I tried 4 times to buy an Airbnb gift card and had the same issue as others have had, the bank kicked it as fraud, two different banks that is two times each (and yes each bank was called between my attempt to purchase) and yet the purchase was declined.

I got the gift as a Secret Santa present from the company. The link I received asks me for the order number and the name of the sender, how do I know? I've been in touch for 3 weeks and nothing, no email from you. Terrible customer service.

Order Declined. Just like everyone else leaving reviews here, they will take your money and say that your order got declined. (You will receive an email after your purchase and payment details are entered.) They will then post a response to this review saying that they have nothing to do with the payment processor (which is themselves) and say that there is nothing they can do. Just take a look at all of the other reviews here.

This site doesn't work in Puerto Rico. I received an airbnb gift card, and can't use it. Pretty frustrating especially since airbnb is such an international company.

Apparently AirBnB outsources their gift card purchases to launchgiftcards.com. What a mistake. Launchgiftcards does not work, does not care, and does not respond. This all reflects very poorly on my impression of AirBnB. I have tried at least a dozen times to purchase an AirBnB gift card from their site, redirecting me to launchgiftcards and after my credit card company approved it, it was quickly declined by the launchgiftcards payment portal. I have spent hours on the phone with AirBnB support and they are useless. I called my credit card company that assured me that they are approving the purchase and that there is no issue on their end. They are the only party involved that investigated this further and were able to tell me that the issue is related to the launchgiftcard payment portal. I suspect that they have everything on autopilot and assume that between the softwared and AI they don't need any humans to pay for doing anything here, thus no answers, no service, many problems. Extremely disappointing.