LasersshipsReviews of lasersships.com

I am extremely disappointed with LaserShip / OnTrac’s service. My package (tracking number ending in 7324) was marked as delivered at 11:56 AM, but my security camera footage clearly shows that no delivery was made to my address at that time. What makes this situation even more concerning is the contradictory tracking information. The tracking history shows the package as “Out for Delivery” in Paulsboro, NJ at 11:56 AM, while at the exact same time it was marked “Delivered” in Wilmington, DE. It is impossible for a package to be in two different states at the same minute. Additionally, the OnTrac website displays the delivery location as Paulsboro, NJ, while my actual delivery address is in Wilmington, DE. After contacting customer support multiple times, I received nothing but template responses and no real assistance. I was eventually told that the package could not be recovered. Calling customer service was equally frustrating because no one answers the phone. LaserShip / OnTrac has not provided any proof that the package was actually delivered to the correct address. No photo confirmation, no clear delivery details, and no meaningful investigation were provided despite my repeated requests. A delivery company should be accountable when a package is misdelivered. Very poor customer service and a completely unacceptable experience.

Laser Ship is under the same umbrella as Project 44 and On Trac delivery services. Nordstrom and Nordstrom Rack both use these delivery services and this is very unfortunate. Their system is totally AI generated, so getting realtime answers and service is merely impossible. Delivery drivers are contract drivers. Their website states: "Packages to residences typically arrive between 8 a.m. and 9 p.m. in your local time zone on your scheduled date of delivery" Well, that is not the case. On Saturday, 03/22/26 my package(s) were loaded into the drivers vehicle at 10:45AM and were delivered at 10:30PM. Not to my front door, as I have listed on my profile, but in front of side of the house garage doors. The driver drove down our long driveway (in pitch black dark) and put the packages behind one of our garage doors. Thank goodness we didn't back over them with our car! This company is 'hit and miss' and we never know where they are going to leave packages and when they will be delivered. NO delivery drivers should be coming onto our property at 10:30pm at night! Nordstrom should do better!

great shipping agency. they are punctual and have a good customer service