Langley Federal Credit UnionReviews of langleyfcu.org

This is the worst bank in USA. It takes 20 to 30 to get a code to log on . The operators Thailand will hang up on you. Then finally get code, it takes degree in Nuclear Physics to find payment location. The customer service people at Langley in USA are arrogant snobs. Worse than. MCI world com.

STEPHEN HANCOCK REVIEW OF LANGLEY FCU IS 100% SPOT ON PLUS LANGLEY F C U UNION MAKE UP NEW RULES NOT INCLUDED IN THEIR NINE PAGE "MEMBERFSHIP ACCOIUNTG AND AGREEMENT" AND THEIR SUPERVISOR IS NOT FAMILIAR WITH THE CONTENTS AS PER HIS PHONE COVERSTION WITH ME AS I QUOTED FROIM SAME AND I WILL STOP THERE. REMEMBER THECAVEAT "LET THE BUYER BE WARE". GMG

I was unable to access my account online and the telephone support service failed as well. I was told a specialist would contact me within 3 days which was unacceptable. I traveled to the Broad Street, Richmond branch, signed in, and after a n HOUR AND A HALF WAIT choose to initiate action on my own. I withdrew 67k from my account and left just enough in checking to cover the automatic payments and continue automatic deposits so as not to disrupt my ongoing business. The 67K went out to the parking lot with me and now resides in my new banking institution. IT WAS ONLY AFTER I DEMANDED THE CASHIERS CHECK THAT THE PSEUDO CARING SIDE CAME OUT OF THE MANAGER! Now I am using them, the way they used me for 30 plus years and I encourage existing members to do the same and potential members to go elsewhere!

Langley Federal Credit Union on Jefferson Ave Newport News has some of the laziest employees. No one wants to wait on you. Each teller sits there and waits to see if another teller will make the first move. The female security guard must ride the short bus to school because she doesn’t know why she is there. Not all branches have this problem but why do you have to drive to another branch to get service? The requirements for working at Langley must be low because the customer is not valued there. Where is the oversight? I don’t trust these people. They are also very unfriendly. They act as if they are doing you a favor by just being there. Someone needs to train the employees on providing customer service to the people who pay their salaries.

I bought a new vehicle, the dealer financed it through Langley. I wasted close to two hours of my time just trying to get the information I need to make my payments!!! Over an hour on the phone, mostly on hold and pushing buttons just to talk to a human. The girl was terrific, she gave me my account number and the info I needed. When I tried to sign into my account on line, I was told "credit card" numbers not allowed!! More time wasted trying to find out what my member number was!! If they would have mailed my information I would have spent 30 seconds opening my mail instead of 2 hours trying to get my information by phone or online. Do they not realize a lot of people, especially older folks have no idea how to "bank online" Lesson learned!! A Langley loan will NEVER happen again

Very bad customer service. They are charging you extra and claiming that you don't have insurance even if you provide them proof of insurance they will ask you to call a 3rd party company to verify it and it will be hours before they can give you a good answer for a simple question. I will NEVER EVER WORK WITH THEM AGAIN

Langley Federal Credit Union is an unethical, aggressive, and poorly run company. Stay away from this awful lender.