Good glasses, if you get them and never need to follow up ever.
The glasses turn out great but the customer service and ordering system is horrible.
By Rachel M.
Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
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379 reviews
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The first luxury glasses combining the finest materials and design with the most advanced technology
Lance Glasses (lanceglasses.com) has 379 customer reviews on The Fair Hearing, with an average rating of 3.9 out of 5.
Showing 18 reviews with 2 stars · Clear filters
The glasses turn out great but the customer service and ordering system is horrible.
By Rachel M.
Nice design. Poor (but very poor) quality. I regret my purchase.
By Sandrine
Response from Lance Glasses· Jun 7, 2020
Hi Sandrine. Would you mind to be more specific? We re really sorry you feel that about your glasses . We d love to hear about your feedback : what makes you think , feel they are “poor” in quality. We use the best material of the market , we had a few Industrial issues we solve along the year and if there is something wrong we are willing to make it up for you . Thanks for your support and resilience on the matter . Lance Team
It took forever to receive my glasses and the frame wasn’t properly done. The branch were loose and it took forever to get authorizes to get a replacement frame. Now after 6 months I am still waiting for that frame so next time I will buy locally
By Jojo L.
too heavy on the nose. feels bulky. outdated frames. the only good thing are the lenses.
By Naor E.
Worst customer service EVER. Glasses are meh, lenses are good. Will never purchase again.
By Tyne Demerei M.
I've had no problems with the product. Styles and quality are good value for the price. However, your continued use of terrible shipping partners ensures that I will not be backing any more of your campaign (I backed 3 and have still to receive my glasses of the last one, which was supposedly shipped 2 months ago!). There are plenty of dependable shipping options available, and I think you need to be accountable for the choices you make. You cannot continue to blame outside forces.
By Sam
Item are incredible chic and perfect quality but service and communication was incredible bad! Promise bid and never received, that mean lost money!!
By Antonio M.
I have a pair that I wear regularly no problems but nothing special at all the other two pairs that I ordered in probably November are MIA I can't justify reconnecting these now maybe when the titanium frame ones come in I'll be impressed but until then mehh at best
By Zach I.