Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
225 reviews
Lancaster PuppiesSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
At Lancaster Puppies, we connect people with puppies. We make it easy for people to find healthy, happy puppies from reputable dog breeders across the U.S. Whether you are looking for a purebred pup or a designer dog, we can help you find your puppy today!
Lancaster Puppies (lancasterpuppies.com) has 225 customer reviews on The Fair Hearing, with an average rating of 4.1 out of 5.
Showing 164 reviews with 5 stars · Clear filters
Smooth and easy process
By Jordan Lee K.
Response from Lancaster Puppies· Jul 11, 2026
Thank you for your feedback, Jordan! We’re glad to hear your experience was smooth and easy. We appreciate you sharing your thoughts with us!
My experience was awesome, I saw the puppy, contacted the breeder, Eli and Ada Mast. We agreed on the price, no money was requested upfront, my husband and I drove 5 hours and the puppy was exactly as it looked. I took the puppy to the vet the next day, and we got a clean bill of health. If you are looking for a puppy, give Mr. Mast a call. We are very pleased.
By Sandra F.
Response from Lancaster Puppies· Jul 11, 2026
Thank you for sharing your experience, Sandra! We’re so happy to hear that you found the right puppy and that everything went well with your breeder. It’s wonderful to hear that your new pup had a successful vet check and is settling in happily. We appreciate you being part of our community and wish you many happy years together!
I fell in love with a little Jack Russell Terrier puppy, and really wanted to purchase her. She was all the way over on the East Coast! I wasn't sure I could work things out, but the seller was very helpful, had someone she knew come out and take more pictures so I could be reasonably sure the ad wasn't a scam. We talked a couple of times, worked out how to send the money since the seller didn't have Zelle or a mobil phone. She had a friend who could accept Zelle transactions, we arranged for pickup of the puppy via Citizenshipper, and out she came to me! I couldn't be happier!
By Rebecca Q.
Response from Lancaster Puppies· Jun 27, 2026
Hi Rebecca, Thank you so much for sharing your lovely experience, we’re thrilled to hear how everything came together so smoothly! It’s great to know the breeder was responsive and took extra steps to provide reassurance, especially when coordinating from across the country. We’re also glad the transport arrangements worked out well and that your Jack Russell Terrier puppy arrived safely. We wish you and your new pup many happy years together, and thank you for choosing Lancaster Puppies!
Customer service was outstanding! They were kind and quick. I really appreciated their help and their advice. Great work!
By Emily T.
Response from Lancaster Puppies· Jun 27, 2026
Thank you for your kind words! We’re delighted to hear that our customer service team was able to support you quickly and kindly, feedback like this really means a lot to us. We appreciate you taking the time to share your experience and for choosing Lancaster Puppies.
So far so good pick up is not until 18 June so we’ll get back with you then
By Valanca R.
Using paw cover made my experience feel more secure. I was worried about being scammed, but this process made it seamless.
By Mandy G.
Response from Lancaster Puppies· May 24, 2026
Hi Mandy, thank you for sharing your experience! We are really glad to hear that PawCover gave you that extra peace of mind throughout the process. That is exactly what it is there for. We hope you are enjoying every moment with your new puppy!
My wife and I had a wonderful experience purchasing our two new Shih Tzu boy puppies through David at Charm Puppies on Lancaster Puppies. From the beginning, David was extremely helpful, kind and professional throughout our search. He answered all of our questions and made the entire process comfortable. Our two Shih Tzu boys are healthy happy, and have brought so much joy to our family with the grandkids. We would highly recommend David at Charm Puppies and the Lancaster Puppies site to anyone looking for a new furry family member! Rick Sako
By Richard S.
Response from Lancaster Puppies· May 24, 2026
Hi Richard, thank you for sharing such a wonderful review! We are so pleased to hear that David made the whole experience so smooth and enjoyable from start to finish. It sounds like your two Shih Tzu boys have already stolen the hearts of the whole family, grandkids included! We will be sure to pass on your kind words to David at Charm Puppies. Enjoy every moment with them!
We enjoyed working with Cheryl Yoder, from Baltic, Ohio. She was quick to respond and insightful with our concerns. We adopted 2 cavapoos from this family. Both pups were clean, and upto date on all shots. The home they came from was very clean and loving.
By Joshua T.
Response from Lancaster Puppies· May 9, 2026
Hi Joshua, thank you for sharing such a wonderful review! We're absolutely delighted to hear that Cheryl made your experience so seamless - from her quick responses to the clean, loving home your two Cavapoos came from. We'll be sure to pass on your kind words to her. Congratulations on your two new family members, and enjoy every moment with them!
