Lana JewelryReviews of lanajewelry.com

I recently placed an order for two pairs of cuff earrings, which was unexpectedly canceled due to my history of returning items. I find this decision both disappointing and unprofessional. As a retail company, returns are a normal part of business when customers are not satisfied with certain products. I have always returned items in good faith, and I believe this should not result in penalizing a customer by canceling future orders. This experience has left me with a negative impression of your company. As someone who regularly purchases jewelry, particularly gold pieces, I had hoped to continue shopping with you. Unfortunately, this situation has caused me to reconsider, and I will not be making future purchases. It is disappointing to lose confidence in a company I would have otherwise continued to support.

I ordered a $1,541 custom nameplate necklace from Lana Jewelry, and it is honestly horrible. The nameplate is so poorly designed that you cannot read the name at all. The letters are smashed together and fused in a way that makes it look like random vertical lines, not a name. It does not clearly spell the name that was ordered, which completely defeats the purpose of a custom nameplate. What makes this unacceptable is that the website listing and personalization preview showed clean, readable lettering. There was no warning or disclosure that certain names would come out unreadable in the final product. Had that been disclosed, I would never have purchased it. When I contacted Lana immediately and sent photos, they refused to take any accountability. They repeatedly hid behind their “final sale/custom” policy and would not acknowledge how bad the nameplate looks. They refused a refund and would only offer store credit, effectively forcing me to pick another item instead of standing behind their product. This is a luxury-priced item, and the response from customer service was dismissive and rigid. A company that charges this much should stand behind its craftsmanship and be transparent when a design simply does not work. Lana Jewelry did neither. I would strongly warn others not to order customized name pieces from this company unless you are willing to accept something that may be completely unreadable with no refund and no accountability.

sept 19 is when i placed my order and today is 10/17, i have to keep emailing them to see where the necklace is, they have not send shipping info nor do they communicate, how do you even run a business like this HORRIBLE CUSTOMER SERVICE