The silver turned green and diamond…
The silver turned green and diamond came off!!
By Luba L.
Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Poor
300 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Virtal Guitar is listed under Jewelry & Watches in Kansas City, Missouri.
Virtal Guitar (lajerrio.com) has 300 customer reviews on The Fair Hearing, with an average rating of 2.5 out of 5.
Showing 167 reviews with 1 star · Clear filters
The silver turned green and diamond came off!!
By Luba L.
I haven’t received my order. What’s taking so long?
By Karen
Ring looked nothing like the picture I actually threw it out when I emailed these people the had attitudes.... never again will I buy from here
By Ashley N.
Within 10 days 2 stones came off and it’s at lost!!! It started to fade its sterling silver by the finger on the palm side. I thought it was 925 sterling silver it should never change its color, I try cleaning it with a dry cloth and nothing happens.
By Guest
They lied about return policy. 👎🏼 Never again.
By Unsatisfied.
Make sure to know what you want because they won’t give you any exchanges wouldn’t recommend it to anyone
By Drasyn R.
I BOUGHT 2 RINGS, AND THEY ARE NOT WHAT I ORDERED, I RETURNED THEM AND HAVE NOT BEEN REFUNDED YET. CUSTOMER SERVICE SUCKS!!!!!!!!!!
By LATINA
Rings are beautiful but the silver plating is already coming off. I've worn the set 3 times and can't wear them anymore because the copper underneath the silver is showing through.
By Guest
Response from Virtal Guitar· Sep 11, 2019
Mrs. Lanier, we apologize for the inconvenience. Please contact us via Email, so we may help you. Email: [email protected]