Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
567 reviews
LahomeSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Lahome rugs are machine washable and crafted with our signature Cloud-Soft™ comfort, bringing warmth and coziness to your home. Every rug comes with a built-in non-slip rug pad—no need for extras—making them safe and convenient for families with kids and pets. Designed to be stain-resistant, foldable, and durable, our rugs combine everyday practicality with timeless style. At Lahome, we’re dedicated to blending aesthetic design with comfort, creating rugs that make your home feel as beautiful as it is welcoming. With free shipping and 30-day hassle-free returns, it’s easy to find the perfect piece for your home. Explore our collection today and bring warmth, beauty, and comfort into every corner of your space.
Lahome (lahomedecor.com) has 567 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
Showing 59 reviews with 4 stars · Clear filters
I received the order from Lahomedecor in a timely manner. It was not the color that I expected, so I could not use it. I had no complaints about the quality. When I contacted customer service, I got a quick reply. The only reason I gave it 4 stars is the color shown on line did not match the color of the rug I received.
By Sharon W.
Product has many positive attributes — it’s soft and pretty, however it has white line creases that I could not fix or ease out. Customer service was quick in resolving my concerns about the white lines by offering additional remedies. I am grateful for their support.
By V.E.
Customer service was good, resent my order with no hassle
By Ganeesh
I appreciate the quick response from their customer service. I changed my mind on their rugs. They offered me a discount but when I asked to return they offered me a full refund. Thank you for the quick response.
By Paula
i got the rug I ordered in and while it was lovely and very good quality, it did not match in my kitchen. I asked for return instructions and Customer Service informed me that I could keep the rug and they would issue me a full refund since the cost of shipping the item back would be costly. I found the team to be prompt and extremely accommodating!
By Rohini P.
The communication and shipping was good, but the rug itself is not great quality
By Diane L.
This is a follow up post to one I made earlier. I purchased 3 rugs from Lahome, but needed to return 2 because the pile height was different on the smaller rug. I have been communicating via email with Lahome customer service. Recognizing the issue, the agent advised me how to return the 2 rugs and I received a full refund for both the shipping and rugs. The Sylvie rug we kept is gorgeous and exactly as described on their website. We are very happy with this rug choice and can attest to the quality.
By Karin P.
Response from Lahome· Apr 29, 2025
Dear Karin, We sincerely apologize for the frustration you’ve experienced with your return request. This is not the level of service we aim to provide. We take your issue very seriously and will investigate as soon as possible. To further address your concerns, our customer care manager will contact you directly within the next hour to ensure this is resolved. Thank you for holding us accountable. We are reviewing our return process to prevent such issues in the future. Sincerely, Lahome Customer Service
I love the detail in the design. These carpets are amazing in color and depth. The designs are gorgeous and so many choices in color/design. I thought based on your video that the carpets are easily vacuumed. We have a Dyson, turned off the spinning brush and it sucked in the carpet. Do I need to get a special vacuum? Especially for the X-large carpet, which would be difficult to wash.
By Lori Ann O.
