Kunaki LLCReviews of kunaki.com

Just ordered a record after a month of shipping. Was verry excited. Skips ever 2 seconds at around 2minute intervals. The song was 10 minutes and i timed playing it. The skips are so bad it only played a total of 4 minutes. They do not offer refunds of any sort. Everything is cheaply made for $40. Please do not buy.

Not even 15 seconds in it skipped. Thought it was dirty, so I cleaned it with my record brush, skipped again in the same spot. Then it got to the end and there was supposed to be an 8th song (there was plenty of time) website stated 22 mins per side, and it was 19.5 that I chose and it’s too far in on the disc that my needle won’t reach. Then I flip it over and there’s another spot that skips, and to dig the knife even deeper it was in my favorite song. I know the skips weren’t in the songs themselves because they came right from the creator. Sucks.

They will not replace items that they damaged. There is no refund policy for any mistakes that THEY made. They have sent incorrect products to overseas customers. There is no phone # for customer service, and they do not respond to emails. Terrible. Don't understand how this company can operate in the USA.

The vinyl is okay for the price you pay, but my CD was missing a track and was cracked. When I informed them they insisted the missing track was my fault (I can see that I uploaded them all), and after requesting a replacement, they terminated my account. Which I still had orders on, and I'm unsure if I will even be refunded for those. $30 for a custom record is cheap, but it's cheap for a reason.

Horrible service. They don't care about their customers. They think their products are somehow of the best of the best. The Vinyls are of terrible quality. After I informed them of such they deleted my account.

An order was lost in transit. I asked them via email if they could help track it down, and they responded with a childish and sparky email telling me I was asking for personalized service and to seek that through a different distributor. They also stated they would terminate my account when I simply requested a refund. The order was small... maybe $15. That's quite a consequence for such small money. Simply put, their support is non existent and they don't value their customers.

We had used Kunaki to produce CDs on demand for our musicbusiness for many years. Most people want downloads but a few still like the CDs. We never had a problem with Kunaki; then out of the blue and without any warning they deleted all of our catalogue listings and closed our account. They would not give a reason despite several requests and would not allow us to continue to use their service. We had to ask several times to get the money back we had on account with them to produce and ship our products. Used to be good ; can no longer be trusted

They increase their shipping prices like crazy. Kunaki was a great company to use but with their current shipping pricing they lost our interest. Shipping for a lightweight single sleeve is almost $5 dollar while a jewel case costs the same. This is a total ripoff. Update 1 year later: as i wrote before in 2019, they are increasing their shipping costs again with 15%. A year ago when we ordered 5 pieces. I paid 2,80 per CD including shipping to Europe. The same order is now 4,40 euro per CD! This is very high increasement. They make huge profit on shipping. I will not use them anymore. Update 2 months after the update: Again they increased their shipping. It's totally crazy. I'm done with Kunaki. This is an unfair company.