KtsupplyReviews of ktsupply.com

Waited 3 weeks for my order and only ever received lies and excuses regarding the shipping status, warehouse fire inspections, warehouse moves, etc. Kept getting told the order would get shipped out in 1-2 business days before getting another excuse and they needed another 1-2 business days to ship. They even told me my order was already picked up by UPS before coming back to me the next day to say it hasn't been picked up yet and they needed another 1-2 business days. Order was finally cancelled, I was told I was refunded, yet I still haven't received my refund. Update 11/25/25: I still haven't received my refund, so I filed a dispute with my credit card company. I also filed complaints with the BBB, FTC, and NJ Attorney General.

Horrible all around. Slow shipping, inaccurate info on the website, horrible customer service, and now they have had a return I sent back for over two weeks without issuing a refund. Do not do business with them! They sent me the wrong product and when I notified them they just sent a link to their website that says the website may be out of date. Refused to refund shipping even tho they sent the wrong product. They received my return over 2 weeks ago and I still have not received a refund.

We wish we read reviews before committing to this supplier. We’ve spent $16,775.75 USD with this supplier. He was meant to ship two pallets of products to us in Australia but have refused to provide us any proof of shipping for us to track the order. He always makes excuses as to the reason why we don’t have the tracking details everytime we contact him. It’s been over 2 months since he claim to have shipped it. He initially provided us invalid tracking details and have since refused to provide us with any information. At this stage it looks like we’ve been scammed. We’re a small business and this loss will impact our business in ways we can apprehend. We would really like to set up a group on facebook to work out exactly how much money he has stolen from consumers to bring a legal action against him. Be careful not to spend even a dollar with this man. He will frustrate you and it’s just not worth it. ! Find other creditable sites to shop and don’t be fooled by his cheap pricing. He will call and convince you about the best service but it’s all talk. It a way to steal so be careful with this company! Edit 10/10/25: we’re in October now, no refund, no products, nil communication. I’ve now filed a complaint with department of New Jersey in attempt to recover our money! Never ever trust this company.

I received an open and damaged product from them and tried to get them to give me a refund. However, they would not. I will never do business with them again.

This place is sketchy and I wouldn’t do it again that’s fasure. Made an order 2 months ago and never got it. Reached out multiple times and got nothin but excuses of fire marshals shutting down production to no response at all and still no product. Basically it’s a makeshift site scamming ppl of there money so do walk run the other direction with your money I promise u.

I purchased a product from this site but never received it. I tried contacting them multiple times, but they never responded. I do not recommend anyone to make purchases from this site it appears to be a scam.