Tuesday, November 10, 2026 · Customer reviews of US businesses
The Fair Hearing score
Poor
7 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Handmade jewelry made in California. All of our jewelry is made from reputable fair trade suppliers. Our pieces are made using only the finest materials available for fashion jewelry, including gold filled and sterling silver, and hand cut semi preciou...
KOZAKH (kozakh.com) has 7 customer reviews on The Fair Hearing, with an average rating of 2.7 out of 5.
7 approved reviews, newest moderated first
Is this company struggling? I’m having problems with customer service. My package never arrived (ordered Aug 30). Been trying to reach them for 6 days and no response. Shop app never retrieves the delivery data, just spins. Probably will dispute with my credit card. Buyer beware.
By K M.
OK - I ordered a personalized dog charm from their affiliate, Forever Buddy. I was very disappointed in the etching. Emailed the company and they couldn't have been nicer. They worked with their design team to get it right - obviously no charge to me. My only comment is to request the drawing before you confirm the order! The company representative was terrific and capable of effecting a solution.
By Melissa G.
Still no resolution . No product, no refund. ( a month later)
By Clare N.
This company is an outright scam. Avoid purchasing at all costs. They lure customers in with the promise of a “free gift,” but if you don’t receive it and attempt to return an item, they will refuse a proper refund—offering only store credit—because you “didn’t return” the nonexistent gift. The product quality is abysmal, and their customer service is beyond disgraceful, operating with deceptive policies that no reputable business would ever enforce. Save yourself the frustration and money—shop elsewhere.
By Violet R.
poor quality, not what I expected! I was very surprised as I own MANY earrings from this brand. And this half pearl chain necklace is not the same quality as their earrings. The pictures show smooth oval pearls, and I received nerd shaped candy pearls. Gold side of chain looks like coin machine jewelry. 👎🏼
By TAMEKA H.
I love it, so pretty and good quality!
By JANICELACKRAJ
The jewelry is delicate and beautiful, just as advertised. I have been wearing two evil eye bracelet and the chain link ring for a week straight and no damage. We will see how it hols up over the test of time but I am so in love with these purchases! Buying jewelry from an ad on Instagram made me nervous but I would def recommend!
By KM
