Called customer service to report an …
Called customer service to report an item not working, trustworthy, made it right
By JOE W.
Tuesday, November 10, 2026 · Customer reviews of US businesses

The Fair Hearing score
Great
526 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Kole Imports & Closeouts is the leading wholesale supplier of general merchandise for any business, organization or value seeker
Kole Imports & Closeouts (koleimports.com) has 526 customer reviews on The Fair Hearing, with an average rating of 4.4 out of 5.
Showing 395 reviews with 5 stars · Clear filters
Called customer service to report an item not working, trustworthy, made it right
By JOE W.
So I just wanted to say in my endeavor to find the perfect foaming soap dispenser for my business I was having trouble ordering online through my phone ( which rules my life) so I called and fell out of my chair when a human answered ! Mark Ragnath thank you for restoring my faith back into mankind as a whole! He should teach customer service world wide not to mention incredibley efficient Job well done Mark and Thank you Kole Imports! Sincerely Cristina Pelayo
By Cristina P.
Great customer service both via email and phone. They are very responsive and always get back to me in a timely manner. A wide assortment of quality product at a value price.
By Zee V.
Rudy is our sales rep and he is awesome!
By Gary's novelties & G.
The return process took months to get my credit- I was disappointed that this took months. BUT- my salesperson is always personable and works hard to make sure my orders are ready and complete. I appreciate that. The prices are great and being local is SUPER- no shipping charges. KOLE makes the small businesses feel special.
By Jenise L.
Great service
By Therapy One M.
Enjoy doing business with Kole. Good buys
By Bonnie D.
All orders have been correct and we have been satisfied with all merchandise
By Pat Adams Pack Ratz -the best hoard house in T.