**Paying for Subtitles but Still Left Waiting**
I’m really frustrated with how long it takes for subtitles to become available. I pay for KOCOWA so I can watch shows with subtitles, but I often have to wait hours, and sometimes until the next day. For a paid streaming service, I expect subtitles to be available much sooner and more consistently. This happens far too often and really affects the viewing experience. Please improve the subtitle release times for paying customers.
By Maureen K.


