Horrible Customer Service!
I ordered items for an event on July 24th and paid for expedited 1 - 3 day shipping. My order shipped on July 13th. I emailed the company twice, because there is no phone number, because my event date was approaching and I hadn’t received my order. When they finally responded, they blamed FedEx! It wasn’t FedEx’s fault! This company charged me for expedited shipping but shipped my order ECONOMY GROUND! And there was an issue with the label/bar code, per FedEx. I have not heard back from anyone, since I informed them it was their error NOT FedEx’s. My item did not arrive in time for my event! I still haven’t received it to date. Horrible customer service and who knows when I’ll receive this order that is useless to me now. Trust me, it’ll be returned and I better receive a FULL REFUND! Don’t trust a company that doesn’t provide a phone number!
By Jacqueline O.