KJUSReviews of kjus.com

I bought the formula ski jacket which is not helmet ‘compatible’. ie you can’t simultaneously completely zip up the jacket and put the hood over a helmet. When almost everyone wears a helmet they continue to release jackets that are not helmet compatible. Their USA head office customer service is atrocious, with a smug ‘sincerely thanking you’ for taking the time to reach out to us but the initial email theme is beat it loser, you bought a jacket that wasn’t helmet compatible and you didn’t check our website. Their follow up solution is to try and up sell you another jacket and charge you even more to ship it to your country. Or they offer you a helmet compatible shell jacket and want to charge you for the postage. The local country reps solution was to try and offload a 1-2 season old jacket as an exchange. Avoid the formula jacket and check for ‘helmet compatibility’ with Kjus. Or just avoid their products all together due to their smug USA office customer service. I am wearing Toni Sailer gear now and unlikely to ever purchase kjus ever again.

Whilst I like the product, their delivery and customer service is shocking. When I ordered directly they offer a delivery service. They then lied about attempting delivery and dropped it off in a drop off location a few miles away and never had the courtesy to inform me. I now need to get in my car, drive miles to the nearest town, pay for parking and pick it up myself, all without any communication, explanation or apology from Kjus!

I purchased a Kjus ski jacket from Hofstetter Sport in Geneva, expecting premium quality and durability. As someone who prioritizes performance and longevity over fashion, I was assured that Kjus was a high-end, long-lasting brand. However, despite hardly wearing the jacket and properly storing it, all the brand logos have become brittle, cracked, and detached, damaging the otherwise perfectly intact fabric. I own ski jackets from Descente, The North Face, and Peak Performance, some dating back to the 1990s, and none have deteriorated like this. A high-end ski jacket should not simply disintegrate with age. I must emphasize that Hofstetter Sport provided outstanding service. They were quick to investigate the issue and did their best to find a solution. I have always had a great experience with them, and this situation was no exception—they remain a top-tier ski shop. Unfortunately, the issue lies with Kjus as a brand. Instead of standing by their product, they dismissed the issue as normal wear and tear after 10 years, blaming glue degradation—something I have never encountered with other premium ski brands. If this is Kjus’ standard for “durability,” I’ll stay far away from their products in the future. In the end, I had to buy a replacement jacket while skiing, which should never have been necessary. If you’re looking for true durability, I strongly recommend considering other brands. #Kjus #SkiGear #OutdoorGear #BrandFail #GearReview #HofstetterSport

Trying to reach out to KJUS Cust.Serv. due to an order I have yet to receive and the price dropped by $140.00 from the time I ordered 4 days ago and now. Impossible to get a returned call or response to their website.

The quality of the clothing is fairly good and fits as expected, however as their clothing is not the cheapest you will find yourself hundreds of pounds out of pocket if you need to return an item. The service is really poor and they do not appear to refund money even when an item was returned 3 weeks ago. I will probably get VISA to fight the battle. Be very wary of this company

Poor customer service and warranty fulfillment. They asked me to take the defective garment to a tailor and send them the bill as they do not have any way to repair in the united kingdom. Perhaps they should not sell anything in the United Kingdom if they can't stand behind their product properly

We bought a jacket for my wife 7 ski weeks ago. After 6 weeks of use = 6 x wash, the zipper for breast pocket parted in the joint to fabric. Bad choice of glue. A skiing jacket is supposed to be washed several times before "end of life". Due to more than 2 years old there is no warranty and we needed to use the repair service from Kjus and pay for repair. The skishop could tell that they had several incidents of bad quality. The quality promiss from KJUS stink. We will never buy from this company again. But the repair service was extraordinary good and the quality of repair in top.

The jacket I purchased in 04/04/2015 at a cost of £854 (sale price) has been used for only 208 skiing days (using SkiTrax as my record). There are multiple disappointments. 1) The red colour has faded badly. 2) The fabric around the Logo in centre of back has parted from the plastic of logo leaving a large hole. 3) On the main front of jacket pullup zip the grip has snapped from the zip carriage (Jacket would be useless open so I fashioned a puller threaded through the carriage). 4) the cuff velcro both sides has ceased to bind. 5) where the cuff tightener of my ski gloves rests against he jacket sleeves the fabric has badly torn in two places. Anyone at Kjus interested I will send photographs. I have to report to all the world how very, very disappointed with this product that I had believed was "premium" - it is certainly priced as if it is.