Shipping address change
I had to change the address on my order. It was quick and simple. After providing proof of my new address they were able to switch the shipping address in my order. I was very happy with the experience.
By michael P.
Tuesday, November 10, 2026 · Customer reviews of US businesses
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578 reviews
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Sneakers, apparel, shoes, boots, Ronnie Fieg, ASICS, Nike, Mercer Pant, Bleecker, Gel Lyte, adidas, Just Us, Filling Pieces, New Balance, Jordan, Kithstrike
KITH (kith.com) has 578 customer reviews on The Fair Hearing, with an average rating of 3.0 out of 5.
Showing 265 reviews with 5 stars · Clear filters
I had to change the address on my order. It was quick and simple. After providing proof of my new address they were able to switch the shipping address in my order. I was very happy with the experience.
By michael P.
They answer my questions and help me with my order
By Edward
Best customer service ever. KITH went above and beyond to help me resolve an issue with a misdelivered package that was never recovered. I can go on and on about how understanding and patient they were with me. They responded in a timely manner. It was HONESTLY unbelievable how much effort they put into my claim. I told them because FedEx would expect customers to just give up and move on..I will never give up pursuing this claim with FedEx. They literally took the ride with me and W/O them, my money wouldn't have ever been refunded. Thank you KITH CUSTOMER SERVICE
By Al G.
Op maandag 19 mei 2025 kwam de sneaker New Balance 2010 uit in samenwerking met KITH. Je moest meedoen aan een raffle en het was mijn eerste keer via KITH. Ik had niet veel hoop, maar tot grote verbazing werd ik toch geselecteerd. Daarna even gezien hoelang het kon duren vooraleer het zou worden geleverd en men sprak van 3 tot 7 werkdagen, en wat bleek… op dinsdag 20 mei had ik ze al ontvangen. Wat een topservice! Wel moet ik er bij zeggen dat ze een depot hebben in België en daarom werd het waarschijnlijk zo snel bezorgd. Ik zal zeker nog veel kopen op jullie website! Ik geef jullie daarom ook een dikke 10/10 💯👌
By YoungYamani
My shirt arrived damaged. The customer service team was quick to address the issue and provide me with a solution. I’m very pleased with the experience.
By RJ
Customer service answered my question very quickly and stayed in touch with me the whole day until the problem was resolved. Big thanks to the team!
By Anastasiia
My order was taking a bit of time to ship but customer service was able to action the item and got my shipment a few days later.
By Ryan S.
The company values you as a customer and provides you with top notch customer service. They underdstand your concerns and addresses them in a timely manner. Best of all, the quality of their products are well made and always has fresh releases!
By MARCUS Y.