Tuesday, November 10, 2026 · Customer reviews of US businesses
The Fair Hearing score
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578 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Sneakers, apparel, shoes, boots, Ronnie Fieg, ASICS, Nike, Mercer Pant, Bleecker, Gel Lyte, adidas, Just Us, Filling Pieces, New Balance, Jordan, Kithstrike
KITH (kith.com) has 578 customer reviews on The Fair Hearing, with an average rating of 3.0 out of 5.
Showing 272 reviews with 1 star · Clear filters
You can log in, and you have to click many of this are you robot, so annoying, i hope they all dont wake up
By ha H.
Response from KITH· Aug 7, 2024
Thanks for your review. Please feel free to reach out to our customer service team directly at [email protected] regarding any website issues you are experiencing. We are more than happy to look in this for you.
I recently had a disappointing experience with KITH's refund policy. I purchased an item that didn't fit, and despite not being able to wear them, I was unable to get a refund. KITH's policy doesn't offer refunds under any circumstances and they aren't obligated to provide a reason. It's simply "company policy," which leads to an inferior customer experience. Customers can't try on clothes to ensure a proper fit when shopping online. This issue is especially concerning for items that are ONLY available online. Most retailers understand this and offer full refunds to accommodate their customers. So why does KITH insist on keeping the funds? This policy, which is not fair or reasonable, is simply unjustified. On the note of "customer service"... They have an automated chatbot and an email service that only responds around 4AM. I suspect that KITH is farming out their customer service to another company outside of the US.
By Hardy H.
Inventory system fails all the time. Leads to have orders refunded. Was never able to buy.
By J S.
Response from KITH· Jul 30, 2024
Hi, We apologize for the inconvenience caused by the cancellation of your order due to an inventory error. Feel free reach out to our customer service team directly. We would be happy to assist you in selecting a similar item that meets your needs and ensure you have a positive shopping experience with us :)
Trash do not buy from this company, it’s a scam never buy from this company items on the website do not look the Same in person. Looks cheap and small I ordered shorts with patch’s but received in the little shorts with sublimation print. On them
By John H.
Response from KITH· Jul 22, 2024
Hi John, We're so sorry to hear this and have requested some more information from you. Once received, we will reach out directly to gather some more details regarding your experience. Thank you.
Won the raffle for the Jordan 1 Travis Scotts a month ago, DPD failed delivering the package. The reshipped it to KITH and they promised me a fully refund, but till today I am still waiting for that refund. The customers experience team are not even trying to help me. They just keep saying.. 'we will update you soon for further information'. Conclusion: one month later, no shoes and no money. All I am asking is a full refund a.s.a.p
By Tom de B.
Response from KITH· Jul 10, 2024
Thank you for your review and we sincerely apologize for the shipping issues you experienced with your order. Our customer service team will be in touch with you directly to find a quick resolution to this matter.
Website very misleading I ordered a pair of trainers and the came in US size, No where does it make clear that the EU website still is US sizing then when you speak to customer service they are little to no help. Be very carful happy to take your money reluctant to give it back when they are miss selling.
By Dominic D.
Response from KITH· Jul 9, 2024
Thanks for your review and so sorry for any confusion here! We would be more than happy to review this. We have requested some more order details from you and once received, a member from our customer service team will be in touch directly regarding this.
Be careful before you buy… Kith do not offer refunds!! You’re either not able to return or they give you a gift voucher. I bought some of the Kith Taylormade clothing and for such a well known brand (I have been to their shops in Miami and Paris) I couldn’t believe that they did not offer refunds. Shocking. Will not use again.
By Tommy L.
Response from KITH· Jul 9, 2024
Thank you for providing your feedback regarding our return policy. We strive for transparency regarding this policy, so you can always check the Shipping and Returns dropdown menu that is located on each product page before a purchase as well as our FAQ's for general return information. For further questions don't hesitate to contact us at [email protected] and our team would be happy to assist.
BAD BAD BAD CUSTOMER SERVICE Went to the Paris store. Gave me different sizes for each shoe. E-mailed them the details including the receipts and want exchange my shoe but no reply until now. No refunds no exchange no whatever
By Rani N.
Response from KITH· Jun 12, 2024
We are truly sorry to hear about your recent experience with receiving the incorrect item. We understand how frustrating this can be, and we definitely want to make sure you receive the right size shoe. A member from our customer service team will be in touch directly regarding this.
