Great product and service
Great product and service. Despite the Royal Mail loosing my parcel, the customer service team sent a new bag out to me straight away.
By Josh M.
Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
236 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
KitBrix. One Bag for All Sports. Organise and Protect.
KITBRIX (kitbrix.com) has 236 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
Showing 201 reviews with 5 stars · Clear filters
Great product and service. Despite the Royal Mail loosing my parcel, the customer service team sent a new bag out to me straight away.
By Josh M.
Bought as a gift, so not used yet. However it looks great, seems really well made and very practical for using as a drop bag or transition bag (it’s not just for triathlons). It’s a good size, and being square can be stacked easily. I like the viewing windows on the ends (for names or activity, depending how you’re using it). The service was also very good: it was despatched and arrived very quickly…I’m just trying to think of a reason why I might need one now 😆
By Still-a-customer
Incredibly prompt delivery, fantastic service and even when I had an issue with an item it was replaced and dealt with with speed and consideration for their customer
By Nathan
I am not completely happy with my bag/s in a functional sense based on what I had hoped for but I find it hard not to rate as 5 stars because their quality is exceptional. Delivery was fast, they were packaged superbly and the order process from start to finish was easy.
By Stephen H.
Great product, only area of improvement would be the movement of the zips, nor very smooth when doing up when bags zipped together...
By Jay K.
Ordered from them a bit too close to Christmas really. Emailed their HR and the delivery was pushed through in quick time. Good gear,Good packing,Good work
By JENNIFER H.
Two kitbrix for the price of one? All the reason I need!
By Ashley S.
Great deal with kit. New and improved citybrix is fab.
By Aldo P.