KirobrandsReviews of kirobrands.com

Wish I had discovered these reviews before I fell for the scam! I paid $22.30 to have international tracking so I could get my money back but PayPal could only get the $97 it cost me for these dodgey glasses! I am still trying to seek my money back. I have now lodged a complaint with the accc govt body to investigate this business I would recommend others do the same. Maybe scamwatch too to raise awareness. I fell for this scam on instagram - may need to raise awareness there too. These type of businesses need to be shut down!!!

Ordered a single pair of glasses. Suddenly being charged for something else that I didn't order (actually don't know what since I don't have a copy of the billing) Never received a confirmation of the order so I can't reference it. Sure did make sure to debit my account though. Says you can cancel before shipment. If you use the cancel form on the website you get a message that the server is down. If you try to email using their support email, you will get a message say you need to enter a valid email address. Should have checked this out here. Hopefully my bank can do something

8/20/2026 Kiro Brands 844-223-1552 store+713332490076atshopifymall 312 W 2nd St #3529 Casper , WY 82601 RE: 7/21/2025 Order # 21510 Authorized Return Requested for full refund $69.99 return to CC v0582 received: 8/4/2025 PayPal Resolution Center 844-368-6633 844-223-1552 PP acct # 1523489970508579591 Case #: PP-R-HAN-588383942 8/13/2025 RE: PayPal Transaction 7/21/2025 # 9DH827898T0863009 Send a Prepaid United States Postal Service (USPS), Authorized Return Goods Label , immediately! KIRO BRANDS' REQUEST TO RETURN THE 2 PAIR OF GLASSES TO AN ADDRESS IN CHINA IS RIDICULOUS I refuse to comply with your demands and or risk that you will never receive these glasses if shipped to mainland China. I will not misrepresent the character or condition of the goods to US Customs for your benefit as there is nothing wrong with these glasses except that they were sold as something other than what was received. These glasses are new and undamaged, they are in original packaging and are able to be returned to your United States warehouse stock inventory. Further; These glasses were ORIGINALLY shipped TO ME Via the United States Postal Service (USPS), from an address in the United States: Shipping Dept 5744 W, Manchester Ave Los Angeles CA 90045 Had I known that these were going to be fraudulently advertised as "mechanically self correcting" eye glasses (at 2 pair for $69.99) Had I know that you were shipping "cheap 300 power reader glasses" which sell at retail for about $5.00 per pair Had I known that Kiro Brand returns were required to be shipped to mainland China I would have never ordered these glasses. Your company has fraudulently represented this product and did not disclose your return policy at the time of sale! Your company has pre planned your misrepresentation and deliberate deception to secure unfair or unlawful gain. See these many Trust-pilot reviews and complaints: Your company has compromised my relationship with PayPal and made PayPal complacent and involved in your FRAUD. Your company has intentionally planned this costly return strategy and scammed many people who eventually return your goods and incur a loss due to the "return shipping cost checkmate situation", You are at fault, You KIRO, pay the return shipping expense for your garbage scheme. I will fight your dishonest and fraudulent mail order retail behavior and make a full claim to PayPal for the full amount of $69.99, and file a claim and fraud charge accusation to the United States Postal Inspector Service as well. Your offer is Declined !! Send me a Prepaid United States Postal Service (USPS), Authorized Return Goods Label immediately! Addressed to your company representatives at: Shipping Dept 5744 W, Manchester Ave Los Angeles CA 90045 As of 8/18/2025, after 1 month and 2 letters accusing them of deceptive practices, copies were sent to PayPal. Kiro Brands as a third attempt, has sent a resolution to PayPal that the 2 units be returned to an address in the United States: 312 W 2nd Street Casper WY 82601 I demand that Kiro Brands pay for the return shipping. This fraud is only being perpetuated by every action Kiro takes. Send me a Prepaid United States Postal Service (USPS), Authorized Return Goods Label , immediately! Lee M. Novak

This company is selling 3.00 strength reading glasses, but saying the glasses will correct your vision at all distances. This is a total lie. The product is not at all as described. They say you may get a refund of the $40 cost by mailing them to China. If they are damaged in mailing you will not be refunded. That means you will pay for international mailing, but you won't get a refund.

Very bad customer service and product. Their product is not what it says it is and it is out of China. So if you have to send something back you have to send it to China and you have to pay for it. And then they tell you to say it's worth a lot less than what it really was worth. I don't know why then they offered me a partial refund if I didn't want to send it back to China and I never got my refund and they said it was because we don't do that anymore then why did they offer it to me? Very very bad experience

added 2 items brought price up to $194 when i felt I had ordered $24

Less than 1 to be honest. Products are not as described then you have to pay return postage. Then, trying to get your refund, they just fob you off. Avoid the company at all cost.

These people are con artists, do not buy from them . The glasses are rubbish, I can buy the same one in a pound shop for £2.99. Tried to get my money back but you have to send them back to the USA, which is going to cost me again.