KingSizeReviews of kingsizedirect.com

I started out by asking for a supervisor they asked me for my zip code. They could not get my zip code, right? This is on the phone. Before I could give my phone number, the agent hung up on me. I called back, got another agent. They could not get my phone number. Correct, I asked to speak to a supervisor they lied and said a supervisor cannot process returns. They have, they never had a supervisor called me back.I'm still trying to get this return processed and their ads are very deceptive, as far as pricing goes

Defective product, took 3 phone calls and 3 chats to get a replacement. Had to call to ask them to not charge shipping on this exchange. Will not be buying from them again.

The entire order was wrong. If I could give this company -5 I would. Bought 3 pairs of pants. Confirmation was correct but that's all that was right. Since we need the product, I will have them altered to fit. I WOULD NOT DO BUSINESSEITH THIS COMPANY.

Please do not give your information to this company. Do not give your card information. You name your address to this company. This is a fraudulent company. I’m not even sure if they’re real. Customer Service is extremely rude. Never got my product no updates no email confirmation that it was shipped, but they claimed that it was no tracking information. I called 3 times in. 1 month each time they said my order is shipped and on the way and said they apologized for the delay. They first time they said they needed to verify my card no email notification for that just waiting for me to call I guess after that I called every week and half. Kept getting told that my order was on the way . Never received it. Customer Service was extremely rude. They couldn’t provide any of the tracking information from before the order. They said that they shipped, but they took my money. I gave all my card details over the phone to this company again after I already paid it online . I never got my order No nothing this is an awful company. Do not give your card information your address of these people.

Places an order for slippers(on 4/18/26) 17 xx wide. Item is backordered until 9/1/26 (not a typo, September 1 2026) Called them up to cancel the order, they say it's still in process and due to the backorder, my card will not be charged until shipped. Checked my card, I was charged the full amount at time of purchase. The agent stated the order cannot be cancelled until it is processed. LOTS of double-speak. Obviously this company cannot be trusted. I would it recommended using this company or their long list of related companies for anything.

They won't give me my clothes! Before, I thought it was because I wasn't scanning the QR code with Venmo, which for some reason Kingsize can't possibly comprehend. Then, when I finally got it down, meaning I received the order numbers for their related orders, they ended up flagging it because " The shipping address and mailing address were different" and also because for some reason Kingsize registered the payment as PayPal, which Kingsize also can't seem to comprehend. Even worse, when I finally got a call from one of their representatives regarding the flagging, she said she has now "released it" (from flagging presumably) per my permission. Now, the first order (my shirts) have went through, and they took my money explicitly. My order for the pants, are now pending. Considering the words of the seemingly kind representative, that order should be imicitly confirmed. However, both of the orders have dissapeared from my account. Both on the 'order history' and 'track my order' sections. I have no other avenues for clothing, Kingsize ONLINE is all I have. I have no choice but to conclude that Kingsize, and the representatives, are a terrible service full of empty promises and most likely passive aggressive liars who give bologna reasons for their inability to perform their jobs and fulfill their duties. The only thing they're good at, evidently, is holding onto my money completely irrelevant as to whether or not the order "officially" went through or not. It's depressing, but unfortunately true. I have screenshots and PDFs of oder numbers and call records to prove my case. Weirdly, the phone number she used to call back was different than the 1 (800) 477-0198 number.

I will never as long as I live purchased anything from this company.They sent me the wrong merchandise,I sent it back,and now they want to charge me for their mistake..I noticed my credit report and it’s on their as late..you bounce around from customer service to the bank.Still no service..they are awful..

My wife & I ordered 4 coats throug the king size catalog when we got them 1 the zipper was broken I retuned it the end of Jan or beginning of February I got the same broken coat back on the 10th of April I called & i called &they say I'm sending to late but they sent it back & there not seeing it or not understanding English so I would advise anyone not to buy through them it's more of a heads h than it's worth they are not high enough quality to make it worth my problembs