KingSizeReviews of kingsizedirect.com

If zero stars were an option, that would be my rating of this company. I am shocked that they are still in business. Buyer beware of the deceptive pricing, unauthorized charges, ridiculous return policies and exhorbitant shipping fees. I will not be ordering from KingSize ever again.

Wish I could give zero stars. Absolutely TERRIBLE customer service. They double charged for an order and double shipped the items. We tried to cancel the second shipment BEFORE it was even shipped, they said it was not possible and we had to wait until we received the items and to send it back. We did exactly that, they received the shipment and will not refund the 200.00 for the items we shipped back. They can confirm they received the items but after 5 calls to customer service they keep telling us 24 hours. It has been 15 business days and NOTHING. Very disappointing.

I placed an online order and received an error that the order could not be placed. A minute later, I get notification from my bank that funds are being held for the entire order of approx $150. Customer service said they AUTOMATICALLY HOLD YOUR FUNDS even if the order doesnt go through on their end! I have never run into this, but also did not read reviews before ordering. They claim this is a common practice, but it’s not at reputable online sellers. Stay far away.

I placed an order on june 18th 2026, the email confirmation for the order told me I would receive my items on june 30th, i called customer service on july 1st, i got hung up on twice. When I did get to talk to someone they assured me, my order would be delivered the next day.July 2nd, i received my order on july 8th, when I looked back through my checking account I was charged $80.94 on June 18th my purchase, on June 20 I was was charged $2.17, categorized, as reward. I disputed the charge with my bank. They denied my dispute.\n And I got no form of validation from kingsize for this extra charge, i should have read the reviews before. I did business with this company. Sure. It's only two dollars and seventeen cents, but if they do the same tactic with a 100 customers, they make $ 217.00, i've read several of the bad reviews of this company. I advise don't do business with this company.

Thieves liars and crooks They double charged me calling it a preauthorization and caused me to go into the negatives. Useless customer service that doesnt seem to have any supervision. I was lied to by no less than 5 people who kept changing the reason they wouldn't fix what they did

The tee shirts are not true to size and the last few shirts I bought from them end up having holes in them for some reason maybe it’s the way they’re making a material but when I spend quality money on these T-shirts, I buy three T-shirts and I spend $84 that’s including tax of course I think I’ll search for somebody else to buy my T-shirts from. I think I paid like $19 per T-shirt. Total bill was $84 but I’m not getting what I’m paying for. Rather than to argue with them I’m just gonna go somewhere else. when you call customer service, you don’t get anything resolved it really terrible. I’m sorry to say they don’t care when I spend $19 per T-shirt. I want quality or at least decent quality..

They will not honor their coupon codes. Spent 40 minutes with customer service. They offered me a $100 off coupon code AND free shipping. They said it would be in my email. Never showed. I call them to inquire and Im told the past rep didn't leave any notes. Then blamed me for their internal error with codes and pricing. Been shopping at kingsize for 10 years. Nothing. No customer loyalty at all. For me..DXL is expensive. But, they stand on their price and discounts. I'll be back over there.

WARNING!!!! DON’T ORDER FROM KING SIZE!!!! I ordered two shirts and two pairs of pants for my dad. I received a confirmation email from the company on May 20th (the day I ordered). Shipping times were supposed to be 7-10 days. I had no more emails and no clothes at the end of that time period. I called customer service, they couldn’t find my order. I called them back and talked to 2 different people who said they had found the order, but to call back in a couple of days. I called back a fourth time and was treated incredibly rudely by a customer service person named Shiela. My card was not charged and at this point, I was going to reorder. BUT…they would not guarantee the amount they confirmed the first time. They told me they didn’t have to honor that amount…even though they lost the order. They told me we had never ordered from them before, so there was no account…(we had). Ok…so just take my information and let me give you the id numbers of the clothes…She preferred to be confrontational. I never heard, I’m so sorry that we have misplaced your order…instead I was treated as if I’d never ordered at all! I asked if it would help if I sent a screenshot of the confirmation. I was ignored. I gave up and ordered from Land’s End. Don’t bother ordering from this bunch. They could care less if you order from them, they could care less about finding orders, they don’t want your order or to be civil if something goes wrong. Likely the worst customer service that bothered to answer the phone I’ve ever dealt with! I waisted well over an hour between 4 customer service people. The first was slightly rude…the last could give a class in how to run off customers being rude! Thank you for your help Sheila! You should win first place in a bad manners competition! I finally gave up on June 26th…I thought I was more than patient!