Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Bad
481 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Specializing in mens big and tall clothing for over half a century, we carry sizes L-9XL, waist sizes 36-80, and wide and extra wide shoe sizes 8-16.
KingSize (kingsizedirect.com) has 481 customer reviews on The Fair Hearing, with an average rating of 1.1 out of 5.
Showing 458 reviews with 1 star · Clear filters
There is no free shipping available. Unfortunately, I paid $25 for shipping on my order, and it has been waiting to be processed for four days. By the time my order is ready to ship, it will have been waiting for a week, and still, there is no update. I have to wait for the processing to be completed to receive a full refund, but they have already charged my account for the order. It feels like they do not care about us as customers.
By RJ. E J.
Had the same experience as everyone else apparently. Horrible customer service. Not only is there size chart off. I ordered 5xl and I get different company's all the time and never have been so big so I contact them and set up an exchange to go one size smaller. Not only did they not send me exchanges they only refunded half of what I originally paid for the order. I will be contacting them again.
By Cody C.
The website is not user friendly...in fact it will probably leave you frustrated and without ordering anything. The customer service has never answered a question of mine. DON'T WASTE YOUR TIME with them...you'll be disappointed EVERY TIME.
By Kat C.
Tried to order shirts with an online coupon they provided, when I got to check out it would remove the coupon. I called customer service they could not figure out why the coupon was being removed and escalated me to a supervisor who also could not figure out why it was being removed. The supervisor told me to place the order and they would make a note and refund me the coupon amount ($21) because it should be working. It has been a month and have not received it, so I called customer service again today and the coupon refund request was denied from the main office. They claim that the coupon was for online orders only and I had entered numbers from a catalogue, which is complete fabrication. I ordered all of them online from their website. They lie and steal.
By Justin B.
They sent me. the completely wrong item, then tried to tell me I would be charged $10 for the return even though THEY MESSED THE ORDER UP. It has been over a month waiting for my return and still nothing.
By Harold W.
I ordered a shirt on sale. It was backordered and was to ship a month later. When it didn’t arrive, I contacted Kingsize. They said my order was canceled, because the shirt was no longer available. However it appears currently to be available on the website, but without the sale price. They would not sell it to me at the sale price that I had on the original order!
By Ruth
Ordered a mens crewneck shirt and they sent me womens pair of pants. After returning I have waited over a month for the shirt and still don't have. Endless calls to customer service with the response that no manager is available and "my manager will call you back" - they never do. Worst customer service I have ever dealt with.
By Peter S.
I've been a customer for several years. The service has gone very bad. My recent order doesn't even show in the website. I tried to email them and the email was rejected. I won't be ordering from them again.
By Michael W.
