King's Body JewelryReviews of kingsbodyjewelry.com

Extremely Poor Customer Service and No Response to Return Request One of the worst customer service experiences I've ever had with an online business. I ordered three pairs of 0 gauge tunnels and one pair of 0 gauge plugs, two silicone and two stone. Shipping took seven days, which wasn't terrible, but I received a shipping confirmation stating my order shipped on a date that hadn't even happened yet. Before ordering, I emailed the company with questions and never received a response. After delivery, I decided two pairs weren't what I expected and requested a return that same day. Their website states unopened items in original packaging can be returned within three days of delivery. Since then, I've sent at least three emails, messaged them through their website and Facebook Messenger, called approximately 10–13 times, and left voicemails. Not one person has responded. My return request was made within their stated return window, yet that window has now passed while the company remains completely unresponsive. I shouldn't be penalized for their failure to communicate. They also only offer exchanges or store credit, not refunds, and the only items I'd want in exchange are out of stock. I can't even discuss my options because nobody will answer me. Their phone recording specifically tells customers to email for a faster response. I've done that repeatedly, along with trying virtually every other contact method available. Still, nothing. A business cannot expect customers to follow its policies while making it virtually impossible to get assistance. This goes beyond an unwanted purchase; it's a complete lack of communication, wasted time, and a company that appears uninterested in helping customers once it has their money. I'd strongly encourage anyone considering ordering from this business to think twice about the support they'll receive if something goes wrong. I simply want the company to respond and honor the return request I submitted within its own stated deadline.

I placed an order with this company for the first time about two months ago. I ordered three concave tapers all different gauge sizes (18g, 16g, 14g). There were two that were correct but one I could tell just by looking that it was definitely too big, like a 12 gauge or 10 gauge. I used a tool I own to measure and confirm the gauges on each of them. I contacted customer service about the error and told them the 18 and 14 gauge tapers were correct but they had sent a 12 gauge instead of a 16 gauge. They basically just asked if I wanted a refund or wanted to wait til the 16 gauge tapers “were back in stock”. I told them I’d wait (I’m in no rush for the taper). They didn’t respond…sooo I finally asked if there was anything I needed to do like send back the incorrect taper to them. They said ya just send it in to this address (gave no details about shipping cost and reimbursement). I’m the one that had to address the shipping cost to send it back to them. The communication this far was pathetic and awful but it gets worse. Finally, they told me they’d refund me for the shipping cost. They refunded me the money for shipping (it was more than I spent but that’s their problem). They didn’t contact me at all though. I’m wondering if they’re still planning on sending me the correct taper or if they’ll just forget, so I ask them. Then they literally just sent a refund for almost the price of a taper and didn’t say a word to me. Like they just really wanted to shut me up and be done with this whole thing that was their error in the first place, I guess? Such a bizarre experience and I still have no clue if they were lying about the taper “being out of stock”. In the end, I still don’t have the item I ordered which is annoying. I only ordered three items and they couldn’t get it right!!!! It really felt like they don’t want your business. I was already very unsure about ordering from this company but now I know I will NEVER order from them again, no matter what.

If I could give zero stars I would. Terrible customer service, I ordered almost 2 months ago and still nothing! I emailed a while ago having to chase up my order as I still hadn’t received it to only be told that it had been sent then returned without even reaching me, then posted out again and I’m yet to get it. They’ve been nothing but hassle, I just want a refund and this point and haven’t even got that! DONT WASTE YOUR MONEY THEY WILL STEAL FROM YOU!!!!