KinektdesignReviews of kinektdesign.com

I ordered a ring. Color was not as I expected, so I paid to return it and swap for plain stainless steel, no big. The second delivery was to an entirely different (non-existent) address, not even remotely close to mine although the street number and city were the same (???). I VERY politely tried to resolve this, but he said it was impossible for him to have made a mistake, and I'd have to pay for another round of shipping. I provided *photographs* of receipts showing I had entered my correct address, and he just said "nope" and forced me to either pay for additional shipping, or go through the hassle of suing someone across state lines. Don't do business with this guy. He's an aggressive, petulant, petty person who will punish you for his own mistakes.

Glen, is a complete joke unfortunately...after the best customer experience I could ask for years ago getting my wedding ring. My wife this past December ordered a couple things as Christmas gifts. Christmas came and went with no update, my wife had sent in a few emails with no response. January comes and goes- no response. So she lets me know at the beginning of February she hasn't received any follow up regarding her order. So I email Glen, cc'ing her onto it, asking for an update and the answer I got, from "KD" who happens to use the same email ask Glen, was "Once they become available, we'll ship her order as soon as possible". Now since we were going on 60 days with no update on shipping or anything, I thought that was an unacceptable customer service response and made that known as well as just wanting a refund instead of just holding my wifes money. Glen/'KD' - then decides to cancel the order but give no answer on the refund. So my wife has submitted a fraud claim on both orders. she did get a refund on 1of 2 orders but as of me writing this hasn't received the second. THEN, in a marketing email I just received, he makes up story, that we spam emailed him from separate emails. it was 11 emails total, including his responses over the course of 7 days. Not really spam if that's a conversation between 3 people. Guy is a joke now, I asked for him to call and discuss what happened, nothing. That's after the great time we had getting my wedding ring from him (wearing it presently glen) I can't recommend anyone buy anything from this company knowing how he treats repeat customers and the BS he's pulling. He needs some staff, I was interested in working with him, but then after the whole thing with my wife - that interest evaporated instantly.

For over five years, I have been a loyal customer of Kinekt Design LLC, appreciating their unique offerings, until my recent experience drastically changed my perspective. In January 2023, I placed an order, expecting the same quality service I had come to know. However, after a year-long wait with no delivery, I reached out to Glen Liberman on January 1, 2024, to cancel my order and request a refund. Initially, Glen agreed to the refund, but his attitude shifted dramatically when I followed up after not recieving anything month later. His response was not only dismissive but outright rude, informing me bluntly that he hadn’t issued the refund and suggested I should sort it out with my bank instead. This abrupt and unprofessional handling, starkly contrasting with my previous experiences, was both surprising and disappointing. Coupled with similar negative feedback from other customers on the Better Business Bureau, it’s clear that my situation is not isolated. My long-standing customer relationship with Kinekt has unfortunately ended on a sour note, urging potential buyers to proceed with caution.

I asked my Credit Card company to chargeback an item that was unshipped. I wanted to cancel on the website but there was no option. Glen waited for the company to send him a formal chargeback inquiry to ship. Then he sends me an email on my personal subject entitled: Hi ____ Body: Hi ____. I will ban you from ever purchasing my products. Good luck and take care. Glen" I bought the initial ring at $175. I asked on his website chat for a refund when he dropped the price to $50 and then $25 within two weeks. Ring designs are super cool but do not give this company an ounce of your attention or $. I am going to keep the rings and fling them around. I wasted my time and $. Do not waste yours. Customer Service - 1/10

Ok first of all years back I purchased the gear ring and loved it but I just recently lost it after having it for YEARS. Then I just purchased another one for the same price of $175 and the quality has went down you can pull out on ring and there is looseness and before new one came in the reduced them to $50 and wouldn’t give adjust my price. I was told now refund and to bad. I will never buy from this company again. Kinektdesign go back to when you started and figure your crap out.

I really think that 0 stars should be an option. My husband has wanted one of their gear rings for years. I purchased the ring for him for Christmas, these were the issues: 1) The ring was not true to size. When you compare it to another ring that's supposed to be the same size, you can see the difference. When you compare it to a ring sizer, you can see the difference. 2) The ring was CHEAP. When I pay almost $200 for a ring, I don't think it should feel like it came out of a gumball machine. I contacted the company about exchanging the ring. I was told that there was a $25 fee to exchange it. When I inquired if the fee included shipping, GLEN responded "No, it doesn't. Your responsible for shipping costs. I wish I could do it for free, but Kinekt Design is a small business. I don't get government handouts like Amazon, Tesla, etc." When I asked what the fee covered, GLEN responded "The service fee covers someone going to our location, picking up the packages, removing / replacing the item, and repackaging. This requires energy and effort which is not free. Americans have it way too good which will not be the case for much longer as you will quickly learn. I'm going to do exchanges for the reminder of this month and then stopping the service in February." I was dumbfounded at this response. I am a customer service manager for a company and I would never speak to a customer that way! I am now stuck with a ring that doesn't fit and I'm out $182.50 or I pay an additional $25 plus shipping 2 ways because when I said I wanted to return the ring, I was told "There are no refunds at this time. This is stated in the FAQ. Your best bet is to keep what you have or do the exchange." Honestly, how is that even legal? I looked at everything I received and what's on their website and there is no mention anywhere except on the FAQ that they don't do refunds. That is absolutely ridiculous. It should be included at that time of purchase.

The owner is a fraud. He offers a holiday special only to completely go back on that. He doesn't have a proper payment system. And he called me annoying when I have only praised his designs. I now will do everything to sink his sales. The guy is an absolute pr1ck

I had previously left a review for Kinekt Designs from 2017 when the company excelled at design and customer service. This is no longer the case. It seems that entity has disolved and the other designers jumped shipped leaving Glen at the helm and he seems to believe he is at the helm of a pirate ship. Bullying people, stealing money, offering cheap knock off designs nothing like the high quality products i purchased in 2017. I placed an order over 3 months ago and ihave emailed the company over 9 times and keep recieving reply emails that the product is in production yet no where on the site does it state items will have to be made AFTER order and take up to 6 months to deliver. This company then sends out short vague emails never stating when or if items will be shipped. Looking through reviews , this seems common practice now. And now the company asks for a tip!!! So yes, i tipped . Now my order never made it for birthday present so i was going ro gift it for Christmas. I sent 8 emails requesting if it would arrive in time. I was sent yet again a final email stating it was "in production" and i need not continue emailing them. Really??? So , no it didnt come in time for christmas and i have not heard back. I am glad i purchased through a 3rd party to secure my refund because i have requested a refund 5 times to kinekt and it is ignored.