Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Bad
147 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
KimWigs.com provides human hair wigs, lace wigs, celebrity wigs and African American wigs with high quality. All of our hair products have been through strict inspections in every design and produce process to ensure the superior hair quality.
Kimwigs (kimwigs.com) has 147 customer reviews on The Fair Hearing, with an average rating of 1.1 out of 5.
Showing 141 reviews with 1 star · Clear filters
No refund or return policy Wig was fine but the wrong colour and too small. Many emails and many promises from Kimwigs came to nothing. I have wasted the money and returned the wig at my expense. They have failed to return my money. DO BUSINESS WITH THEM AT YOUR RISK.
By Morwenna Hext H.
They are SCAM artists. Stay away from this company DO NOT purchase from them. They are a fake company. Their product is like horsehair. They will give you every story under the sun to try to stop you from returning the merchandise and give you the hardest time. They will make up some fake fees and make you return this product in China and not in California - where they ship out of!!!!! DO NOT PURCHASE FROM THEM
By VICKI /WALLY R.
i look like David Bowie after waiting 3 weeks for my wig... awful awful awful and now i am in battle for a refund DO NOT BUY FROM THIS COMPANY...
By Carly H.
Is this company still alive? Im sick to death of emailing enquiring about my refund since January, can anyone send any advice please.
By Mrs C.
Order two wigs they charged me for two wigs and I never received either one of them. The first wig they said they delivered I did not get it the second wig was never sent wanted to cancel second wig and just get my money back but they’ll only give me a third of the money back.Very poor customer service as far as I’m concerned and they just rip off us old people they should be ashamed of their selves
By Barbara S.
No way to leave 0 stars. Wig went to wrong state before arriving over a month late. Awful quality, wrong color. After a big hassle a refund was offered, explaining that the return dept. is in China and all return fees combined would cost as much as the wig. (China is mentioned nowhere on website.) For my troubles they offered a 10% refund (less than $10).
By Alli L.
I agree with everyone else. This is a scam company. Unfortunately I did not look for reviews before sending them £100 and receiving something I couldn't wear.
By Helena G.
DO NOT PURCHASE ANYTHING FROM THIS COMPANY. I have waited for a refund for a month now
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