Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Poor
8 reviews
KimonoSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Kimono.store, the best destination for Japanese fashion and culture lovers, we provide you with the best Kimonos and Japanese style clothing for men and women!
Kimono (kimono.store) has 8 customer reviews on The Fair Hearing, with an average rating of 2.5 out of 5.
8 approved reviews, newest moderated first
The dress quality is so low, it's all defected and unwearable, no labels or washing instructions. No possibility to return even if the product defected as it had some discount in their website. It's a scam, avoid
By Ieva M.
Possibly the worst customer service I have ever uncounted. My parcel never arrived and their customer service was almost non-existent. They ignored my emails and had no phone number to contact. When I finally reached someone through Instagram, they were unhelpful and kept passing the blame onto the carrier. It took 8 weeks of constant back and forth to finally receive a refund. The only reason they refunded me was because I wrote honest reviews, they then tried to bribe me by telling me if I took down the reviews, they'd refund me. This company is unprofessional and unreliable. Avoid at all costs.
By Miss Michelle C.
Response from Kimono· May 20, 2024
Hi there, Saori here from Kimono Store®, nice to meet you! :) After checking, I confirm that we have no order under the name "Michelle Chaproniere", we also don't have an instagram account, so it's impossible that you may have contacted through this channel. If you bought something at https://kimonostore.it, please place your review on their review page, not ours. Kindly remove it. Sincerely, Saori
After a long wait, my kimono arrived. Yey! I was initially very worried as I hadn't had a reply from the emails I had sent trying to chase my order and there was no contact telephone number. I had no idea it was coming from overseas!! So I assumed the worst. However, it has arrived and I am pleased with my purchase. They are very large but it is one size fits all and that is the nature of a kimono. The fabric and colours are lovely. Gave it 3* instead of 4* because if I had been able to contact somebody I would have known that my order was on its way!!! Instead I had that horrible anxiety that I'd just been duped!!!
By Clare B.
Poor quality, faulty, did not reply to emails which included picture. DO NOT BUY. No refund. Terms state you need to return within 30 days which will cost you almost as much as item as YOU have to pay postage even when faulty!
By WF
Response from Kimono· Apr 22, 2024
Hi there, Saori here from Kimono Store®, nice to meet you! :) I've checked our support logs and I couldn't find any message from anyone regarding a faulty product. Kind you kindly open a support request on our website with your order number so that I can assist further? Wishing you a lovely day and please stay safe! :) Saori
I tried contacting the email for a return and can't seem to get a hold of them
By reese
Response from Kimono· Sep 5, 2023
Hi Reese, Saori here from Kimono Store®, nice to meet you! :) I've checked the support logs and I can confirm that I replied to you with the appropriate information on August 30th following your request on August 29th. Did you not receive my reply? Kindly send us a new support request from our website so that I can reply to you directly as soon as possible! Wishing you a lovely day and please stay safe! :) Saori
My hapi coat was delivered quickly and in good condition.
By Kazue N.
Response from Kimono· Aug 25, 2023
Thank you so much for your review Kazue, we are very happy to hear to you're pleased with our products! Have a wonderful day! 🥰🙏
Omg I love it and it came quick and the right price
By SEVEYN M.
Response from Kimono· Aug 23, 2023
Thank you so much for your review Seveyn, we are very happy to hear to you're pleased with our products! 🥰🙏
Kimonos of low quality The price is high and you can buy Kimonos of this quality in every other store at 1/4 of the price offered. But anyway the prints are unique and cool even if the quality of kimonos it's not that good as I hoped seeing that their cost is 4x the ones I buyed in other shops.
By Pablo D.
