KidrobotReviews of kidrobot.com

The item they sent had 2 very noticeable defects. I immediately e-mailed them upon receipt of the item and not only requested an exchange, but made them aware the defects would not come off. I also sent photos. Their response was that the defects were dirt and would come off by cleaning the item. They also confused the item I received with another one of their products that is currently a pre-order item and hasn’t even shipped yet! They don’t even know their own products and clearly don’t read consumer e-mails. Avoid Kidrobot!

Customer service is so incredibly bad, practically nonexistent. They sent me the wrong item (and left another item off my order), and then never attempted to make it right until I disputed the charge on my credit card. They then just kept asking me to close the dispute, while they hadn't done anything to resolve the situation (i.e., send me the correct item, accept the order back for a refund, etc.). Finally they sent the correct item, but they sent it to the wrong address. All this and I still don't have my daughter's Christmas present, over a month later. Literally one of the worst retail experiences I've ever had.

Do not buy from this company . Received a wrong item and no phone number for customer service and only by email and no result.

I placed a Christmas order on 12/18/24. The website stated everything would arrive in time for Christmas. I spent $111 which for my family is a lot. I understand that isn't a huge amount for some. Days went by, no update or anything. Not until I wrote to customer service did I get any information. So they stated that the items were mailed 12/20/24. DHL stated that it was 12/23/24. It is currently 01/02/25. It is still not here and now apparently USPS is waiting for it to preform the final delivery. I know for a fact that if this company had put all my items into a flare rate priority box from USPS it would have cost them less and I would have had my items if not right before Christmas a day or two after. My kids were looking forward to getting their presents on Christmas. But instead they got a lousy I.O.U! This company doesn't have any phone number to call, so you are forced to email them. Then it takes weeks for someone to actually get back to you! All round horrible experience! Now I have to worry if we are even going to get what I actually ordered!!

Worst company to order from ever .don't waste your money ,lies and false promises that is if the customer service team ever get back to you .Terrible

I have NEVER EXPERIENCED SUCH HORRIBLE CUSTOMER SERVICE. I have NO GIFTS FOR CHRISTMAS, even though they are all paid in full. HUGE DISAPPOINTMENT!!!!! It is Now December 19th, I purchased a large amount of GIFTS and ONLY received completely HALF of a several thousand dollar purchase. So I have no gifts for my family. ALL I GET IS FALSE PROMSIES. I SENT ALL THE PICS AND DID EVERYTHNG YOU ASKED FOR, WHY CAN’T YOU?

I pre-ordered the Upside-Down Spider-Man Phunny Plush Window Clinger and the Killer Klowns from Outer Space Shorty Phunny Plush on JULY 12, because it was a bday gift for my bf i emailed kidrobot asking for an estimate on the delivery since it was a pre-order n they said around aug-sep. in their OWN WORDS: “We will be shipping your order in August - September but we are working on a better estimate for you. We'll send you a tracking notification once it has shipped.” it is now December. ive sent multiple emails asking about my order and if i could just cancel it bc its ridiculous atp and they have ignored all of my emails and i cant even log into my account anymore!!!! this is the first time ive had issues with kidrobot but from here on out i will NOTT be buying again their customer service is a fkin joke id save ur money before they scam u🙄

I ordered a pre-order item in October 2023 that was supposed to ship that quarter, and yep - I'm still waiting, one year later. For months they refused to consider a refund, up until a few weeks ago when I said I was opening a PayPal dispute. They told me they processed my refund request and to watch for my refund within 5-7 business days. When I didn't see anything 2 weeks later, I asked about what happened, and I was told sorry - the refund window closed, but we can issue you a store credit or a check, but we can't give you any timeline about when the check might arrive. Keep in mind, this is 12 months after I placed this order. This is completely unethical and an obvious attempt to delay returning my money, even though they have kept it for one year with no product delivered. It's epic fraud.