KiaPartsNow.comReviews of kiapartsnow.com

Response from KiaPartsNow.com· Jan 16, 2026

Thank you for your feedback. We apologize for the confusion the order experience has caused: Our standard process time is based on business days, and the order was placed on Sunday. You reached out via email on Wednesday evening, just after our customer service hours (6:30 AM to 5:00 PM PST). The order was shipped on Thursday, which was within our promised 2–4 business day processing window. As outlined in our sales policy , orders cannot be canceled once they're shipped. We understand this can be disappointing, but your order was fulfilled on schedule. Refusal of delivery will be treated as a return to sender and is subject to a 20% restocking fee. Please note that original shipping costs are non-refundable. All of our parts are brand-new OEM parts. If an item ever arrives damaged, we're here to help. We have a Return Merchandise Authorization (RMA) procedure in place to resolve these issues, please visit our return policy page for full details www.kiapartsnow.com/service/kia-return_policy We appreciate the chance to address this and are always working to provide better service. Thank you again for your review.