KiafinanceReviews of kiafinance.com

I don’t like this company. This company has not been honest with me. They double charge me and say that my payment is due after it’s already been paid and I can provide a confirmation number. Kia Finance continues to double charge me and I don’t feel comfortable at all with this company

Purchased a new 2024 KIA Telluride with the GAP addendum that was financed by Kia Finance America. Disposed of the vehicle in May 2025 and requested a refund of the balance of the GAP. After over 45 days contacted the lender via telephone and was informed that a check had been sent out in July 2025. Contacted them again in early August 2025 and was told they needed to "investigate the issue" and a new check would be sent out within 15 days. No check received by October 2025. Again, same answer and waiting period on repeated contact. It is now mid-November 2025 for a transaction finalized in May-June. Still no check received and again the same excuse. Apparently they seem to think we are just going to give up and they will just keep the money! Not a very trustworthy enterprise!

Plus de 600e de frais pour procéder à un remboursement anticipé. C'est une honte!!

I wanted to share my situation and see if anyone else has run into something similar with Kia Financial Services. I leased a Kia Niro on 10/15/2021, with the lease ending on 10/15/2025. I decided to return the vehicle about four months early, and Kia’s initial letter indicated that—besides a $400 lease-end fee—I’d be responsible for roughly $1,400, with a more detailed breakdown to come later. Since returning the car, I learned that it was already sold, yet I’m still receiving system notifications about it. Then, just two days after my original lease maturity date (10/17/2025), I received a collection notice saying I’m in default for the entire four months of remaining lease payments plus the $400 fee. From a practical and fair standpoint, I don’t understand how Kia can charge me for lease payments on a car they’ve already resold. It also directly contradicts their earlier communication about the $1,400 total. Has anyone here experienced something similar? How did Kia handle it, and were you able to get the charges corrected? Thanks in advance — I really appreciate any insight from people who’ve dealt with Kia or other leasing companies in similar situations.

Nothing’s worse than wasting two hours talking to a machine before finally getting a real person who fixes everything in five minutes. Please, hire humans and ditch the useless bots!hine.

Ein Stern ist noch zu viel... Unerreichbar, unansprechbar, Mails kommen angeblich nicht an. Höhepunkt: Mein am 22.08. zurückgegebenes Leasingfahrzeug wurde offenbar erst drei Wochen nach Übergabe abgemeldet und bis heute, mittlerweile acht Wochen später, immer noch nicht abgerechnet. Eine Zumutung sondergleichen, gerade für Geschäftskunden, die normalerweise umgehend ein neues Fahrzeug benötigen und die Abrechnung nicht auf die lange Bank schieben können. Dass das Leasing so toller Autos mit einem derart windigen, katastrophalen Finanzierungsinstitut abgewickelt werden müssen, ist ein Grund, nie wieder KIA zu fahren.

Absolut enttäuschend! Fahrzeug vor über acht Wochen ordnungsgemäß zurückgegeben – bis heute keine Abmeldung, weiterhin Abbuchungen vom Konto. Auf keine einzige E-Mail wurde je reagiert. Null Kommunikation, null Service. Nie wieder KIA-Leasing!

Vor 2 Monaten die Schlussrechnung bezahlt. Immer noch kein Fahrzeugbrief. Es wird nicht auf Email reagiert. Die Kia Finance ist das Allerletzte in Sachen Kundenservice