I have been banking with Key for years…
I have been banking with Key for years and I absolutely LOVE it! The people are fantastic and they are always there to answer any questions. I have never had a problem with anyone here!
By Sheila G.
Saturday, November 7, 2026 · Customer reviews of US businesses
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KeyBank (key.com) has 209 customer reviews on The Fair Hearing, with an average rating of 1.4 out of 5.
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I have been banking with Key for years and I absolutely LOVE it! The people are fantastic and they are always there to answer any questions. I have never had a problem with anyone here!
By Sheila G.
I have had a positive experience with using a feature offered by key bank. Being able to lock or unlock my debit card has been most helpful. I really appreciate this feature because it gives me more control of my money. Thank you key bank!
By Deborah
I opened my first account with Key Bank when I was 15, though I do not live near a branch currently, it is still my preferred bank. The customer service is top tier alongside American Express. The banking products offered are not as robust or competitive as some of the others out there, but this is a bank that employs people who actually care about you — something not common these days.
By Matthew Grant M.