KeurigReviews of keurig.com

we bought a keruig k-duo essential coffee maker from Walmart. our coffee maker stopped working completely on both sides it wouldn't even brew water nothing came out. we tried everything we tried cleaning it nothing worked. we called keruig customer service because our warranty expired we couldn't get a replacement coffee maker. instead they offer us a measley small amount of 20% off a new one and 48 keruig pods. no replacement no offer to fix it not even 50% off. very pissed off and unsatisfied I don't want another keruig they stop working to easily and are a waste of money. we know someone who has 3 keruigs burn out from using their cleaning solution you can buy. keruig all around is a bad product and company.

Descale issues. Would give negative stars if available. Turn into bricks. Two junk K-Supreme makers in 6 months. Will only send replacement. Don't want to keep this going. Only refund if purchased from website. Place of purchase will only refund within 30 days. Terrible company, terrible service, terrible products. Spend your money wisely, NOT on Keurig.

called with a descale issue. was given a return authorization and was sent a replacement coffee maker. never received the return label for the coffee maker with the de scale issue. the replacement coffee maker was wrong color and smelled like heavy plastic. was given another return authorization. now we have two coffee makers that we cant use and no return label. we called and they sent a return label. we sent the original issue coffee maker back. hey said the serial number didnt match. they sent another return label. we sent the replacement coffee maker back. we have no coffee maker since 2/18. the customer service people are all liars. one said they would send us another coffee maker. we called someone after to get the tracking and no record of sending us anything.another said we cant get one until they received the second one back. Another said it was sent to a higher department and they would call us back. no coffee maker. no call back. they have two of our coffee makers we have proof both were delivered and signed for and we have no coffee maker. the callback was since 3/21 ? really over 3 weeks. what a bunch of sorry people that they call customer service. how about customer dis service. we want a new coffee maker sent to us or send back our original one that had the descale issue, how can we send you two coffee makers and we have none ? what a scam. another loss for honest customers.

Used my new mini plus a couple of times before it broke and nobody from customer service helped!! I WARN YOU DO NOT PURCHASE FROM THESE CROOKS!!!!

Never again. I have purchased 3 coffee makers and none of them last thru the warranty period. Customer service is a pain trying to get warranty service. It only does one thing...coffee. Not worth the headache or the price. Would never recommend. I am moving on.....

Piece of garbage died after 1.5 years. Just in time to use up the 1 year warranty. Feel bad to throw away an all plastic piece of crap.

I have never dealt with a company staffed by Keystone cops, but I now know where they all work. Never got the same rep twice, there are a few good ones - too few. Each time I called I would have to explain the history of my problem and each time the history grew. My old Keurig K-Kup Machine died after several good years of service. My new Keurig K-Cafe received 3/1/23 made a good cup of coffee but the attached milk frother unit was DOA so no latte's or capp's. The saga as best I can recall follows. The conversations shortened to just give important parts of the conversation and to keep my blood pressure under control. I don't want to relive this nightmare any more than to warn you off of dealing with Keurig customer schizophrenic service. -- First call 3/2 to CS Rep - I explained the problem - Rep "OK we'll send you a new FROTHER UNIT AND REPLACEMENT INSTRUCTIONS - call ended, I was pleased - a bit later I got an email stating I would receive a new "frother cup." - WHAT?- 2nd call - ME "The problem is not the frother cup, it's the unit itself" - Rep -"Understand and agree that the previous rep was mistaken. The frother unit is not detachable. Just send a copy of the amazon receipt, a pic of the S/N, and a pic of the following specific info ( name, date, address, CS Number etc.) on a piece of paper taken in front of the machine, and we'll send a new machine." 3rd call Today, Tuesday 3/7 to inquire of status . . . New Rep said "we did not receive requested information . . . send again and call back in 20 min." 4th call - Me "Did you get data this time? yet another Rep "Yes, but the info on the paper in front of the machine was typed out, it should have been hand written." Me - ( after a stunned reaction ) "OK if I write out exactly the same information by hand that you see there, is that all you need? - Rep "YES! Same info, just hand written, not typed." 5th call - Me "I sent new handwritten note as requested by the previous rep, did you get it?" The newest Rep requested the history of the problem and interrupted me to say "I understand the problem, I'll send you a replacement frother unit."- Me "NOOO Just look at my previous email and try and understand what I am trying to do here. - Rep (after putting me on hold ) "Oh I see, but this is only one picture" - Me, "Yes I know, you need to look at the previous email. It has three other pics including a typed one that the previous rep said needed to be hand written" - Rep "This hand written data is not what we need" - Me "This is the same information I had on the typed note and I asked the last rep if that is all that was required on the handwritten one and she said yes!" - Rep "Let me review again" -- Back on hold -- Finally - - "we'll send another machine in 7 to 10 days" . . . and now we wait . . . I can only hope at this point, but my confidence is low. OMG I got an email from Keurig saying that after review they could not approve the replacement machine because they did not have the amazon proof of delivery. I called yet again and was told that the picture with the handwritten data was not accepted, Wait the email said the Amazon data was missing - Now I'm convinced that Keurig must be owned by a pharmaceutical company that sells anxiety meds and selling coffee machines is just a way of making people buy their dangerous anti-anxiety drugs . . . I wasn't a lunatic before this experience but now . . . Anyway, After I went medieval on the rep, she agreed that the machine would be replaced and that she would send an email to that effect. True to her word I have that email. Whether or not an actual machine will show up is anyone's guess. You might be wondering why I just didn't contact Amazon - I did - but since I bought the machine THROUGH Amazon and not FROM Amazon that opened another can of worms. The original seller Aramar Depot did come through and had Amazon send a return label. (which at this point I probably should have used) However since the 2nd Keurig rep said I could use the current machine to at least make regular coffee, while they shipped a new one, I asked Amazon to extend the return window just in case dealing with Keurig proved problematic and I made both companies aware of that fact. I didn't want anyone to think I was pulling a fast one. So if Keurig turns out to be a total failure I guess I can use instant coffee while I return the machine through Amazon and wait for a replacement. (not ideal) - I just hope I don't have to resort to that.

Ma cafetière Keurig n'a durée que 1 ans et demi. Une fois brisée elle n'était plus garantie. Par conséquent, j'ai appelé le service à la clientèle. La madame m'a proposé de me faire un rabais de 35 % ce que j'ai trouvé acceptable. Toutefois, il y avait une arnaque. Ce rabais ne s'applique que sur le site de Keurig ou comme par coïncidence leur produit se trouve à être 35 % plus chère que sur Amazon. Donc, au final le rabais de 35 % ne sert à rien. Franchement, c'est vraiment rire de leur client. Très très déçu de cette entreprise...