KerdomReviews of kerdom.com

I am in the end stages of Multiple Sclerosis (MS) and ordered this chair in mid April so that I can still get around in my final days. This heartless seller has now left me stranded with no wheelchair and no money to find and purchase another one. As you can see by my purchase details I had to use two seperate credit cards to complete this purchase. I am devastated that they would do this....

I ordered the Cozyboy 3 Piece Modular Sofa based on specific photos and product descriptions from Kerdom’s own website. What I received was a completely different item — different material, fewer pieces, no ottoman storage, and an entirely different configuration. The product I received has a different SKU and comes from a separate listing altogether. When I contacted customer service, I was met with gaslighting and deflection. A rep named Kevin repeatedly insisted this was just a “new batch” of the same product — despite the overwhelming evidence I provided (including screenshots and links from their own site). Instead of honoring their clearly stated return policy (which guarantees free return shipping if the wrong item is sent), they offered me a partial refund and tried to misrepresent my request for a return. I also spent $250 on professional assembly, only to find out the couch I now owned wasn’t even the one I selected. Kerdom has refused to reimburse me for this expense — which was only incurred because of their mistake. After escalating to the BBB and demanding supervisor intervention, they finally admitted their listings were wrong — and agreed to issue a refund but only if I disassemble the entire couch myself, repackage it, and personally take it to FedEx. So let’s be clear: they sent the wrong item, wasted my time, cost me hundreds of dollars in assembly, admitted fault — and now want me to do manual labor and transport a massive piece of furniture across town to fix their error. This is textbook bait-and-switch behavior, followed by gaslighting, runaround, and corporate negligence. Their practices are manipulative, unethical, and exploitative. Do not buy from this company. If anything goes wrong — and it very well might — you will be blamed, ignored, and forced to clean up their mess on your own dime.

I ordered this scooter last week. They have my money however I have not heard where the scooter is. My name is Peggy Hughes. I live in Sacramento Ca. Please give info on my scooter.

Kerdom is a ripoff ordered a chair ended up with what they wanted to send. Do not do business with will be conned

I've been trying to get in contact with them for over a week about a remote replacement for one of their walking pads. I've emailed them as well as contacted them through Tiktok where I bought it and they refuse to respond. Beyond unprofessional and a horrible experience with them. I'm unable to use their product without a remote.

I have a new Kerdom wheelchair and have called the Kerdom customer number twice with no response. The instructions of how to turn off "Look out reversing" should be in the instruction manual. It is irritating and Kerdom won't respond.

I ordered an electric scooter 3 weeks ago based on the fact that their website says it will be delivered in 5 days. I still have not received it. I emailed them and was given some cockamamie excuse about a delivery issue but was told it would ship out on March 6th. After reading these reviews, this seems to be a common practice of this company. I emailed them today and told them that if i don’t have my scooter in 3-5 days, I will be canceling my order. I will also report them to the BBB. Very deceptive business practices.

I ordered a mobility scooter from them, they day Fedex dropped it off I immediately brought it in the house and opened the box, upon opening I seen the whole front was broke, the plastic I guess you would say body was broke all the way across, and the back end was scuffed up. I immediately went online to find contact info and called the number which no one answered nor could you leave a message. I emailed support and sent all the pictures and never got a reply. I went back online and found a warrenty link so I used it trying to reach someone with the company and still no reply. I tried emails and phone calls for 2 weeks then I reached out to Better Business Bureau. I filed a complaint with them and they told me they had two weeks to answer...on the last day of their two weeks they finally replied saying we have already placed and order to ship out another one when they are back in stock and offered 50.00 for my trouble I refused the offer due to it was ordered for a trip we were taking and the new one would not be here in time so I wanted to just return and get money back. then two weeks later they resond and want me to verify shipping address so they could email me the label, I did that then a week later the responded and wanted pics of the box to make sure it was shippable, I sent those, then a week later they wanted the pictures again, so I sent them now it has been two weeks again and I still have no shipping label. I have did all the necessary step my credit card wanted me to take so now I have filed with my credit card to reverse the charges since Kerdom refuses to to be of any help in returning this. I can't even use the scooter with broken plastic because we have since discovered that how ever it was dropped to break the plastic it bent the axel on the front wheels so the scooter is totally useless.