Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
310 reviews
KeraniqueSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Created by women for women, Keranique is dedicated to rejuvenating healthy hair growth through clinically proven solutions that strengthen hair follicles and create a foundation for ongoing growth.Unlike general hair care products, our formulas are specifically designed to work with women's unique hair needs. Our proprietary Keratin Amino Complex helps rebuild your hair from root to tip, giving you the confidence that comes from beautiful hair you can see, touch, and feel.Women who follow a complete Keranique routine see the most consistent results. Each product in our line is formulated to work synergistically, addressing hair health from multiple angles - from follicle to tip.
Keranique (keranique.com) has 310 customer reviews on The Fair Hearing, with an average rating of 3.0 out of 5.
Showing 130 reviews with 1 star · Clear filters
Totally corrupt company. Want to TRY a product your account will be charged monthly which you then have to call your bank and take TIME to be aggravated to stop these disgusting payments this company takes from your original form of payment. AND NO DIFFERENCE IN HAIR.
By Liz W.
This company enrolls you in auto ship without notice. I tried to contact them via email, online chat, phone call voice message with no response. They say you can return product if not satisfied but any refund is after shipping and processing).Terrible customer service. I think it is basically a scam
By Cyndee W.
Deletes my comments and now, I can’t post anything. They don’t like it when someone calls out the truth. That means they only have nice reviews, the rest are blocked.
By Brenda Kathleen B.
The product is good, BUT I will NEVER order directly from the company again. I usually get it from a cosmetic store but they were out so I figured I would just order from the company - thinking the shipping times would be relatively the same. How wrong I was. The shipping took 10 days and when I did get it, the order had all kinds a stuff in the box except the regrowth spray. I called and they apologized and said they would send it out. I also went to the cosmetic stores website and it said shipping in 3 days. I have since received my product from the cosmetic store, and 20 days later, the shipment from keranique is supposed to arrive tomorrow. Bad business all the way around.
By Kwajalein R.
Be really careful with the ads you see for keranique. They are not easy to deal with when you cancel and will try to upsell. Very disappointing. If you buy, try to buy at a store so you don't have to deal with the Keranique company.
By K C.
SCAM!!!! Even if cancelled they will keep billing and not send any product. Customer service rep kept yelling at me. Not acceptable
By Ashley L.
I felt the urge to write my experience with customer service representative by the name of FATIMA a Filipino CSR from Keranique, she was totally rude and disrespectful and she even addresses me in her language/ Filipino words “EWAN KO SA’YO!” Too rude and disrespectful as a say, FATIMA you’re one of the faces/ voice of Keranique and the way you talked, lady you need more training!
By Luv G.
I ordered from keranique on the 31st of July 2022 at 9:12 am and cancelled at 9:16 am same day just after 4-5 minutes. I even recieved an email from the confirming the cancellation And they sent me a cancellation number too (ORDER CANCELLATION CONFIRMATION #37617986) on august 1 2022 at 1:28 pm I receive an email from them saying my order is on its way. They are incredibly deceptive in what they tell u and just keep trying to sell you random products when u are trying to cancel an order, going back in circles. I called their customer service right away and they said it’s on its way because they had already shipped it before cancellation ( how on earth did they mail it in just 4-5 minutes is beyond me). I told them I don’t want to keep it, they said I have to pay for the return mail to which I said I cancelled within 5 minutes and I don’t have to bear the return expense. The agent online told me if I don’t open the packages & send them back with the return number written on it it will be fine and I’ll get my money back. They sent me another mail on the 3rd Aug 2022 with a return number (Thank you for contacting our Customer Service department regarding your return. This email confirms that we have processed Return Number 5739532 for your Keranique Introductory System return.) I sent the packages back through USPS and yesterday 2 out of the three packages came back to my address. This is so ridiculous. I have to send them back again tomorrow it’s a such a hassle. Also they will sign you up for a monthly continuity program without your consent and u have to call them again to cancel, which I already have done (This email confirms we processed your request to cancel your Keranique continuity program. You will not receive any additional shipments of Keranique Introductory System as of 08/04/2022). The website won’t let u complete your order before checking out multiple products, if it’s such good products why are they so desperate to sell it. I am so upset
By Girl Next D.
