Visa
Good experience a little complicated in a couple of places
By Gordon Harold O.
Tuesday, November 10, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
290 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
We launched this website offering a safe and easy way for all tourists who wish to apply for the Kenyan e-Visa online.We love Kenya and believe it is a top tourist destination in the world. Apply today, it takes only a few minutes...
Kenya Visa Online (kenyavisaonline.com) has 290 customer reviews on The Fair Hearing, with an average rating of 4.2 out of 5.
Showing 61 reviews with 4 stars · Clear filters
Good experience a little complicated in a couple of places
By Gordon Harold O.
Easy walk-through of all the necessary steps. It would be even easier if the required documents were listed conspicuously on the home page. "Have these documents ready and available before proceeding", or something similar.
By ROBERT ALLEN R.
Response from Kenya Visa Online· Apr 11, 2016
Thanks for the recommendation and the tip Robert, we will discuss this with our engineering team to implement such a list. Thank you, Susan
Initially, I did not like how you had to pay first before actually getting everything up-loaded. I uploaded everything, yet it still would not accept one of my profiles, but the payment seemed to have gone through (almost 250 US dollars). Thus I still had to pay for two Visas upon arrival (another 100 US dollars) GOOD NEWS: The company was very responsive when I asked for a refund, and their e-mails were olite, professional and fair
By KWL
Response from Kenya Visa Online· Apr 7, 2016
Dear Kendel, Thank you for the review. We always appreciate a good review from a happy customer. Sincerely, Susan
Good service, though a bit expensive
By GB
Response from Kenya Visa Online· Mar 3, 2016
Hi Guido, thank you for writing your review, we always appreciate the good feedback from happy customers. Please understand that it is the Kenyan Government that sets the price of the Kenya online visas fee for each country, we only issue the visa online on behalf of our customers but we do appreciate your feedback. I hope you enjoyed your trip to beautiful Kenya. Thanks, Susan
Uploading photo is real problem, so I think you should consider other options.
By Nizar J.
Response from Kenya Visa Online· Feb 29, 2016
Thank you for writing your review Nizar. I see you had trouble while processing your visa with us. We sincerely apologize if you experienced trouble with the website while uploading your photo. As we discussed, sometimes old browsers affect the website pages, but we do send all travel documents in the promised timeframe. Contacting our 24x7 help desk via chat could have addressed any concern right away. We hope you enjoy your trip. Regards, Susan
Well done site. The download function did not work for some reason. The email transfer of documents worked fine. Thanks
By T Z.
was very easy to fill up the request with step by step instructions
By SHIFA A.
Over all not bed, web site not too clear, talk was very good/
By David C.