Timely processing
I was processing visas for three travellers together. We had a single eticket and the system did not seem to want to accept the same document for each traveller (and so we improvised, posting hotel etc)
By Elizabeth Anne D.
Tuesday, November 10, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
290 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
We launched this website offering a safe and easy way for all tourists who wish to apply for the Kenyan e-Visa online.We love Kenya and believe it is a top tourist destination in the world. Apply today, it takes only a few minutes...
Kenya Visa Online (kenyavisaonline.com) has 290 customer reviews on The Fair Hearing, with an average rating of 4.2 out of 5.
Showing 61 reviews with 4 stars · Clear filters
I was processing visas for three travellers together. We had a single eticket and the system did not seem to want to accept the same document for each traveller (and so we improvised, posting hotel etc)
By Elizabeth Anne D.
Very clear website and friendly chats. Bit strange that chat suddenly stopped on a Sunday but next day it was OK!
By Dirk-Jan T.
Response from Kenya Visa Online· Aug 1, 2016
Thank you for your feedback regarding the problems you faced with our online chat Dirk. We will have our engineering team look into this. Regards, Susan
This service was good and the documents were e-mailed promptly. However, the administration cost nearly doubled the cost of the visa. The charge for using this site should be made very clear BEFORE any details were requested.
By Christine H.
Worked awesome except 1problem. My wife and I share an itinerary and the site wouldn't let me use the same itinerary (with both names on it) for both of us. I had to modify the PDF to get it accepted!
By Theodore Ray C.
Itt took while to work out how to get the photos in but the process was quit straightforward and very much easier than using snail mail
By Sue V.
Quick service but more to pay
By Jashu S.
Excellent. Conversion into AUD seems to be at a high rate though.
By Robert Eric C.
The overall experience was okay, but the uploads of the documents needed was a little harder than expected. And that may because technology experience varies from person to person, but that was the hardest part.
By Jenny