Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Bad
163 reviews
KELLY OBI NYSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
We`re a US-based, black-owned, Fast Fashion brand all about hooking you up with unique, one-of-a-kind fashion pieces that`ll turn heads wherever you go. We`re an emerging brand in the women’s accessories and lifestyles space. With the call to ‘Be Extra’—Kelly Obi is all about letting your inner light shine through high quality and unique accessories that are sure to turn heads. As a fashion brand, we see individuality and uniqueness every day and champion this through the energy of our products. We bring to life any outfit, and is ready to elevate your style in more ways than one.
KELLY OBI NY (kellyobi.com) has 163 customer reviews on The Fair Hearing, with an average rating of 1.4 out of 5.
Showing 138 reviews with 1 star · Clear filters
I wish I would have read reviews on Kelly Obi before ordering from them. I placed an order on the 3rd of October, and it is now October 16th. Where is my order? It hasn't even shipped yet! Is this a real company? Will I ever receive my merchandise?
By Crystal W.
I WILL NOT ORDER FROM THIS ONLINE STORE EVERE AGAIN. I placed an order Oct. 1st and I'm still waiting for my order. I ordered a dress for my church 81st. anniversary. I get an email spill of a warehouse fire (for which i felt it was a lie) alone with a 25% off coupon on my next purchase...NO THANK YOU.
By Mrs. J.
If i can put a no rating i would. This absolutely crazy that you would take people money and not send them the product that was puchased. I have reached out to you several times about 2 jackets i purchase in Sept. 26th 2024 and you took my money and state there is no orders showing from me. I sent this company my transaction statement showing them money was taken out my account and you still wont respond about my order. Be careful ordering and giving this company you money.
By Scheketta L.
I placed an order on Sept 15th and as if today October 16th I have only received part of the order. I have received a tracking number of the last item under this order number on October 5th and the updated keep changing. You receive bull crap messages from the company with lame apologies. Once I receive all my orders I am done with this company. They are advertising merchandise they do NOT have in their warehouse. Poor business tactics.
By Mia V. H.
I'm having a hard time with returning the items that do not have any labels or size. I ordered large and they sent a size small. I am disappointed! I want a refund. It took 3 1/2 weeks for the order to arrive. They have a 14 day return policy but it took over 25-days for the order to be delivered. Also, it was delivered in a vacuum seal plastic bag. It was all balled up with hard wrinkles. It felt disrespectful to my money and purchase. Those hard wrinkles are hard to fall out. I'm disappointed in the experience and will keep you posted on how this turns out for getting my refund. I am disappointed with the experience.
By Karen Y.
Response from KELLY OBI NY· Oct 23, 2024
Thank you for your feedback, Karen. I’m truly sorry for any inconvenience you’ve experienced. I just want to let you know that we sent detailed instructions for returning the items in our ticket thread on 10/07. It’s possible you may have missed our response as we don't see any records of RMAs associated with your name and order numbers, and I apologize for any confusion this may have caused. For your security, we recommend reaching out to our Customer Care team directly, as we cannot handle personal information on this public platform. We are ready to assist you with your return and ensure you receive a refund as soon as possible. We appreciate your patience and look forward to resolving this for you. —The Kelly Obi NY Customer Appreciation Team
Absolute garbage. I didn’t get one outfit. The outfit that I did get didn’t fit according to the measurements on the website. I applied through their process to return it for refund and no one got back to me. And a sweater that I ordered as an XXL came in a XS and could probably fit on a child. No accountability. Stuff is not from NY - all Chinese knock offs. Don’t waste your money!
By Sheetal S.
Do not buy from this company. I never received my Package, but they claimed it was delivered. They are frauds
By Danille
Response from KELLY OBI NY· Nov 13, 2024
Hi Danille. I’m really sorry to hear you haven’t received your package—that’s definitely not the experience we want you to have. We actually requested more information about your order details earlier, but it looks like our request might have been missed. Since we only have your first name here, we’re unable to verify the order and confirm what happened. Could you please send us your order number or any additional info? We’d love the chance to look into this and resolve it for you. And if your package has already arrived, we’d really appreciate it if you could update your review to reflect that. Either way, we’re here to make things right! —The Kelly Obi NY Customer Appreciation Team
Placed an order for two items September 13 or 14. I followed up a couple days later. Customer service responded then, and assured me the dresses would be curated, obtained and shipped to me. However they did not give me any time frame. I followed up this past Friday, September 26,2024 and again today. They have ignored my inquiries. It's unfortunate that companies do this. And now I have to go through hoops to cancel this order and get my money refunded.
By L. B.
Response from KELLY OBI NY· Oct 23, 2024
I’m really sorry to hear about this situation—definitely not what we want for our customers, L.B. I’ve searched for your info, but since there’s no record under the initials “L.B.,” I haven’t been able to verify your order. We’ve sent a request for more details (name, email, phone number, and order info) so that we can locate your account and confirm whether the cancellation has gone through. Please know that we do not delay cancellations, as you mentioned. Once we get a request, we handle it as fast as possible. As for the communication concerns, we absolutely don’t ignore messages. Our small customer care team tries to respond to everyone promptly, but it can take a little extra time sometimes. That’s why we have auto-replies, just like answering machines, to confirm that your message has been received and is in the queue. We’re eager to make this right—just send over the requested info, and we’ll get on it right away and update this reply too! Thanks in advance! —The Kelly Obi NY Customer Appreciation Team
