BEWARE!! Horrible experience at Honda!!
If I could give zero stars, I would. Honda on the Lynnway is dishonest, overpriced, and predatory - especially toward those who may not have extensive car maintenance knowledge. What makes it worse is the clear pattern of targeting those who are less likely to question them, particularly women. I was treated like I wouldn't understand or challenge the maintenance quotes - and that's exactly what they counted on. They've not only DOUBLED their maintenance costs in only the last 2 years but tripled the costs in some cases for their parts as well and I'm disgusted they're not only adjusting for inflation but going for a money grab at whatever means possible. Additionally, the wait times are so ridiculous, they kept my car for maintenance for days without telling me and just given a "sorry we haven't finished" excuse. And beyond the dealership's behavior, l've had more recalls on my Honda Insight than should even be legal. For a car that's supposed to be reliable and efficient, the number of factory defects is alarming. I've had my car shut down on me and had the turn signals completely stop working while driving. Between the recalls and the dealership's manipulative service practices, l've completely lost trust in both the brand and this location. This place does not care about integrity or customers --only profit. I will never return and strongly warn others especially those who are less mechanically experienced. I will be doing my maintenance business anywhere else from now and regret getting my car here. Please avoid this place that feels like hell and go anywhere else. Save yourself years of bad experience and money wasted!!
By Katie K.