KB HomeReviews of kbhome.com

⭐️ 1 Star – Unacceptable Conduct and Severe Lack of Professionalism I am deeply disturbed by the way I was treated during a phone call with the KB Home sales office in Indian Land, South Carolina. From the outset, the sales representative was aggressively focused on a hard sale and spoke in a dismissive, condescending tone. I was made to feel belittled, unimportant, and spoken down to an experience I have never had when discussing a purchase of this financial magnitude. No meaningful information, guidance, or options were offered until I was pressed to disclose exactly how much I planned to spend. Only after stating a price point did the conversation shift. This behavior is not only inappropriate, it reflects a transactional and exclusionary approach that prioritizes budgets over basic respect. This is one of the largest investments a person can make. The lack of professionalism, emotional intelligence, and fundamental customer courtesy displayed during this interaction was shocking. As a senior leader within a global luxury organization, I am well-versed in client experience standards, fiduciary responsibility, and professional conduct. This interaction fell dramatically below acceptable norms and raised serious concerns about how buyers are treated throughout the process. I will be escalating this experience beyond this review, as this level of conduct warrants corporate attention. Based on this interaction alone, I would not recommend this sales office to anyone considering building with KB Home.

Don’t do it! KB Homes is not about building relationships with the buyers or the communities. They are all about the transactions. Everything is rushed. Craftsmanship is poor. Materials are cheap. They set unrealistic deadlines which they didn’t meet. On the day of closing the seller rep didn’t even know who I was when my realtor and I went to her office. She emailed me weekly updates. How pathetic is that? If anyone is interested in KB Homes new construction in Summerlin, Las Vegas, feel free to leave a message here and I’m happy to send you copies of the home inspection reports (pre-drywall and final) by an independent home inspector. Also, their in-house mortgage loan program is abysmal. It’s a hard pass. The incentives is nothing special compared to other builders.

KB Home has been the worst experience I’ve ever had with a landlord, especially their loan team. They are completely unprofessional and incompetent—they don’t even know how to correctly calculate loan figures! I want to highlight my experience with one of their loan officers, Mary Ann. She has been unhelpful and unclear throughout the entire process. Whenever I asked her questions, she never had answers or gave any solid information. My closing date was scheduled for July 1st, and she only sent the final loan documents the day before. That’s not even the worst part—while I was in the lawyer’s office signing the closing documents, she called and asked them to hold the process due to incorrect calculations. Can you imagine that? These people had one job, and they couldn’t get it right. Because of their mistakes, they requested to delay my closing until the end of July, even though I had already scheduled movers and had my furniture packed. To top it off, they asked me to pay an extra $2,500 due to Mary Ann’s errors. She and her manager are the worst team I’ve ever encountered. They are careless, unprofessional, and completely unfit for their roles. In summary: If you’re looking for a home, do yourself a favor and stay away from KB Home. They are disorganized, unreliable, and will cost you time, money, and stress.

Travel to Texas to explore home buying opportunities. Upon identifying a suitable property, I submitted earnest money, operating under the assumption that it would be reimbursed if the transaction failed to close due to unforeseen circumstances, considering our relocation from out of state. The process, which spanned over a year, was marked by numerous challenges. Regrettably, I experienced a loss of income, which temporarily suspended our progress. Despite notifying our agent of this development, the contractual terms remained unchanged, and our earnest money was not returned. This resulted in a loss exceeding $6,000. When signing their contract, KB Homes requires an earnest money deposit, which may or may not be refunded if the buyer cancels. While retaining a portion is understandable, the contract should explicitly state a non-refundable. Our experience involved having everything planned for a move, but due to job loss, we were forced to cancel. KB Homes demonstrated a lack of concern, and it seems they take pleasure in this approach. Therefore, buyers should exercise extreme caution when purchasing from KB Homes, as any issues arising during construction may result in significant financial loss. I am sharing this account to caution prospective homebuyers about the potential pitfalls of purchasing from this entity, as our overall experience was unsatisfactory.

I bought a KB home 2 years ago and when we closed KB neglected to give me keys to all the exterior locks. The deadbolt on the door to the garage is not keyed like all the other locks and we never got a key to the deadbolt. They claim that the home is out of warranty, but this is not a warranty issue since it is not about something breaking or failing. It is common sense for a builder to supply keys to all the locks they installed.

CROOKED! They had an inexperienced loan office handling my mortgage and dropped the ball last minute about 2 months out from my house being finished! I checked my loan info on the app and there was no info so i went to check in with them and they said my loan officer is no longer with us and have no clue what happened. How is that my fault? Long story short they kept my earnest money and I couldnt afford the extra $600 due to not locking in my rate and not adjusting PMI correctly.

The kitchen circuit from the kitchen kept tripping and thats how we found out water was coming through the kitchen electric socket, and when it rains water come through foundation. KB warranty keeps avoiding my calls 3 months now. Looking for legal advice now after reading similar reviews... now I know I'm not alone in this mess. SMH

KB Home threw up our home in about 8 months. The quality of work and materials used were so poor. For starters they painted our home the wrong color - not what we selected in our contract. We had major plumbing issues, electrical, insulation, windows, doors, landscaping, drainage, closets (a portion of the rack tore out of the wall because they installed a broken bracket - it couldn’t hold the weight of a normal amount of clothing hanging), stairs (had to be rebuilt because 1/2” off from level), cabinets, mismatched light fixtures in the bathrooms, dented light fixtures, nails popping out (interior and exterior) and our siding was cracked. This was all within the first 10 months of owning the home. We had to threaten to report KB Home to Colorado attorney general if they didn’t start making the repairs. Unbelievably poor quality and poor service from their warranty department. The warranty department either made excuses why the repairs couldn’t be made or shouldn’t be made. We literally have hundreds of emails going back and forth with the warranty department to get the repairs made. We’ve had 2 other homes built in the past (DR Horton and Richmond American). In both of those instances warranty work was nominal and was done within the first 30 days. The warranty issues with KB Home has lasted 10 months. I would never buy another KB Home or recommend them to anyone. In fact I’ve told our realtor not to recommend KB Home and I’ve told family and friends who are looking to buy a home to never use KB Home. This has been the worst and most stressful home buying experience in my life!