Kay JewelersReviews of kay.com

I’ve seen the negative reviews. However I made my first purchase from the online store recently and have nothing but good things to say. I purchased a diamond and emerald necklace for my wife and a Hamilton automatic watch for myself. I had a promo code which didn’t work and called customer service and the rep was patient and generated a new code and waited to see if it would work. I paid for express shipping and both items came two days later. My wife loves the necklace and I love the watch. The prices were competitive as well.

I have been using Kay Jewelers since 2010 started in Gadsden mall I'm not going to lie I did have a bad experience so left them alone. Well a new one opened up close to my house. I was out shopping one day so I decided to stop in and check them out. I've had nothing but awesome service ever since. I've been using them since around 2012. I have nothing but awesome things to say about the girls that work there and even though it's changed hands and management, everybody that I've ever dealt with has been awesome. Very helpful. They always check my jewelry thoroughly Take their time and make sure to check every single stone. Its about 4 hrs for my inspections to be done (there's a lot of pieces) and they you never complain. We are always talking joking laughing. They're just as sweet as ladies ever

Cross Creek Mall Fayetteville, N.C. This store has the best managers and sales associates. The are helpful, kind, and always willing to answer questions by phone or in person.

Love the ease of shopping online

Very pleased with the service and the items my husband has purchased at Kay's Jewelers. Mike at the Knightdale Kay's is very helpful. I loved the necklace he bought me for Christmas.

My ring is absolutely beautiful and the employees at the Oglethorpe Mall location went above and beyond outstanding customer service!! I am beyond delighted!!

The customer service Sean Riley, the manager of the Chapel Hills Mall store, gave us was outstanding. He completely blew our socks off. I took my wife's quartz watch in to Kay Jewelers to have them replace the battery. Unfortunately, as they were putting the back on the watch, they cracked the crystal. Accidents can happen. That's they they are called accidents. Sean immediately said he would have it fixed, but that it would be a couple of weeks before it would be ready. After a few weeks, I called the store. Sean apologized for not having called me and said that Kay had to send the watch back to the manufacturer because it had a unique crystal that Kay didn't stock. He said the manufacturer told him the watch wouldn't be ready for another three weeks. When I checked back about three weeks later, Sean told me he had not heard from the manufacturer yet, and that he would check. A week later, he said the manufacturer couldn't give him a new schedule for when my wife's watch might be ready. At this point I suggested it might be time to be thinking about a replacement rather than a repair. Sean apologized for the accident and for the delay and offered to replace the watch with one that Kay Jewelers carried. He offered to let us come into the store to see what he had or to go online and pick out a watch. He was most generous about the price of watches he suggested we should look at. We went online and my wife picked out three possible watches to look at. I called Sean and told him. He asked what our first choice was and, since he didn't have it in the store, he ordered it to be sent to him from Denver. Two days later, he called to let me know the watch was in. We drove to the store from our home in the mountains so my wife could look t the watch in person. When she saw it, she said it wasn't quite like pictures online in that it was a much "rosier" rose gold color than she had expected. Ryan said that he wanted her to be pleased above all He asked what she was looking for and brought out two other watches that he had in the store that met her general description. Again he, emphasized that he wanted her to be happy with any replacement watch she chose and apologized, profusely, for the accident and the delays. It turned out that she said one of the watches we "perfect". It was one of the three that she had picked out online. Sean said that "perfect" was what he was hoping to be able give her and that he was glad she was so pleased. As I said, accidents happen. It was unfortunate that the crystal on her original watch was broken, but I can't think of any way Sean (and Kay Jewelers) could have handled it in a more customer friendly and professional manner. It was obvious that Sean's highest priority was to, not just keep a customer happy, but to delight his customer. And that is just what he did. It is really refreshing to be able to work with someone who has that attitude. Sean is to be commended My wife and I really appreciate him going the extra mile to delight his customers.

The sale associated was so patient and polite and very helpful