KaseyaReviews of kaseya.com

Unfortunately now work with Kaseya since their acquisition of Datto. What an awful company - have partnered with Datto for nearly a decade across a few businesses. Constant billing issues, constant service issues due to license numbers changing at will, absolutely atrocious account managers (and directors). Now trying to figure out how we can move away from them at the end of contracts - difficult when Autotask PSA runs our entire business and RMM is on over 2000 endpoints - however we will do it as I can't bare working with them anymore. If you are thinking about buying their products and reading this review - just get something better from a better partner, get halo and Ninja or a stack like that from a partner who cares about it's partners. Worst B2B outfit going. I have 20 years experience working in MSP and have run my own for the last 5 years.

Avoid at all costs. Like many of the other reviews below, there seems to be the same common theme. You are sold the world, talked into a long contract, and what you end up with is a system that doesn't do what you expected. When we complained and had a meeting, all the representative did was try to sell us more add-ons to make their system work. We were quoted incorrect prices on more than one occasion. Although we are still under a contract, we have stopped using IT Glue and Network Glue are they just don't work as sold.

Kaseya Quote Manager has a read only API and they refuse to give write access to perform simple tasks like syncing users from your PSA. As an over decade long partner, this sums them up, walled garden. Do not engage.

The company has blocked all access for our employees and clients, leaving us without cloud services due to an administrative error on their part. Additionally, since this happened on a Friday morning, they responded at the end of the day on Friday, leaving us blocked over the weekend as well. Many of our clients use the weekend for a significant portion of their business operations.

What a shocking company, seriously do yourself a favour and avoid, avoid, avoid. Kaseya Took over spanning, lost files and emails that had been backed up previously, but no longer exist, we had a full years subscription remaining yet they continued to send "new" invoices, followed by collection demands, zero care, zero accountability, absolutely horrible company to deal with.

A contract is a contract even if it is for a different company!! In october 2023 we wanted network glue. They sent us a contract to sign. We never got onboarded , we never got the software and the contract was made out to a different company that we do not Know. Kaseya says it is still a valid contract even though we never got the product never used the product never got onboarded and the contract is in another companies name. This has dragged out for four months now while the Vice President wants to decide. They claim the contract is valid even though it is not in our name or we never got the product. We just want our money refunded. We have gotten excuse after excuse. Mostly that they are busy. This is a very dishonest company. These people are ruthless and do not care about the customer or the customers customer. They refuse to do the right thing. They want to put your feet in the fire.

Got stuck with Kasaya after longstanding relationships using IT Glue and Autotask, I would avoid at all costs now. If you have to work with them get everything in writing so you have a small slither of hope to have some accountability. They create contracts and billing term changes with no notice. Takes months of chasing and fighting to try get resolutions - that never really come. Not once had anyone taken responsibility for mistakes or apologise. The worst B2B company I have ever dealt with.

Without any agreement in place, Kaseya silently moved our organisation from a 1 year renewal to 2 years, forcing us in to an additional year that was never agreed. Despite disputing this successfully, we are now being billed for the second year regardless and Kaseya are ignoring all communication from us and instead just sending automated collection emails. Absolutely shocking and without a doubt the worst company we have ever dealt with.